Cantonese Speaking Customer Support Representative (on-site) at Eco Plus Solutions AB

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

0.0

Posted On

19 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Cantonese Fluency, Traditional Chinese Literacy, English Proficiency, Customer Support, Omnichannel Support, Booking Management, Technical Troubleshooting, CRM Data Entry, Active Listening, Emotional Intelligence, Mobile App Navigation, Typing Speed 40 WPM

Industry

Business Consulting and Services

Description

Are you ready to dive into the fast-paced worlds of digital hospitality, gourmet dining, or tech-driven travel platforms? We are seeking enthusiastic, service-oriented Cantonese-Speaking Customer Experience Advisors to join our growing team in the vibrant, cosmopolitan capital of Kuala Lumpur, Malaysia. In this role, you will serve as the primary representative for our premier Booking App Initiative. Your mission will be to support consumers and business vendors—mostly based in Hong Kong, Macau, and other Cantonese-speaking regions—with booking logistics, app navigation, and technical troubleshooting, all while delivering a world-class customer experience. No prior customer support or call center experience? No problem. We provide a fully paid, 4-week onboarding academy to equip you with the exact tools and knowledge you need to succeed. Whether you are a recent graduate launching an international tech career, an experienced professional looking for a change of scenery, or an applicant from Hong Kong or mainland China seeking a fresh professional start abroad, we want to hear from you. Core Responsibilities Your daily workflow as a Customer Experience Advisor will include: Omnichannel Support: Managing incoming inquiries, resolving complaints, and troubleshooting issues for platform users and commercial merchants via phone, live chat, and email in fluent Cantonese. Booking Management: Assisting users with scheduling, modifying, or canceling reservations, processing secure transactions, and explaining exclusive platform promotions. Merchant Liaison: Serving as a vital link between app users and third-party partners (such as restaurants, hotels, and transport agencies) to coordinate booking changes or fulfill special requests. Technical Assistance: Guiding users through basic account updates, interface navigation, and digital checkout issues. Brand Advocacy: Resolving customer friction points with active listening, patience, and emotional intelligence to ensure a positive outcome for every interaction. Data Administration: Documenting service tickets, customer feedback, and resolution histories in our internal CRM database (using English or Traditional Chinese as required). Candidate Profile & Requirements Language Capabilities (Mandatory) Cantonese: Native or near-native spoken fluency. You must also be highly proficient in reading and typing Traditional Chinese characters for digital chat and email communication. English: At least B2 proficiency (Upper-Intermediate). You must be able to understand internal training materials, participate in corporate communications, and navigate an English-based computer operating system. Qualifications & Traits Education: Holds a Diploma or Bachelor's Degree in any field. (Recent graduates in English Literature, Hospitality Management, or Mass Communications are highly encouraged to apply). Experience: Prior background in call centers, customer success, or the tourism/hospitality market is a plus but is not required. Technical Skills: Comfortable navigating mobile app ecosystems, managing workflows across multiple screens, and maintaining a typing speed of 40 words per minute (WPM) or faster. Flexibility: Readiness to adapt to a fast-paced environment and work a rotational shift schedule (including weekends and public holidays) to support our global user base. Salary, Perks & Corporate Benefits Financial & Healthcare Incentives Base Pay: An attractive monthly fixed salary supplemented by additional allowances (including language stipends, shift differentials, and attendance bonuses). Performance Incentives: Monthly KPI-driven financial rewards to celebrate high-achieving advisors. Comprehensive Coverage: Premium medical, surgical, and life insurance policies starting on your very first day of work. Paid Time Off: Generous allocations for annual, medical, and compassionate leave. Relocation Package (For Candidates from China & Hong Kong) If you are moving directly from Hong Kong or mainland China (such as Guangdong province), we provide a smooth, stress-free relocation program: Visa Sponsorship: Full administrative handling and financial coverage of your Malaysian Employment Pass (Working Visa). Flight Ticket: A fully paid, one-way airline ticket from your home airport straight to Kuala Lumpur. Initial Housing: 30 days of complimentary accommodation in a hotel or serviced apartment while you secure permanent housing. Moving Allowance: Cash assistance to help ease your initial local living expenses. Arrival Assistance: Dedicated local HR agents to meet you at the airport, assist with opening a Malaysian bank account, and help you set up a local SIM card. Workplace Culture & Career Growth Modern Workspace: Work on-site in a vibrant, multicultural corporate headquarters in central Kuala Lumpur, featuring staff cafeterias, relaxation zones, and recreational hubs. Defined Career Pathways: Clear avenues for vertical and lateral advancement. Transition into roles like Team Leader, Quality Assurance Specialist, Corporate Trainer, or Operations Manager within 12 to 18 months. Skill Enhancement: Continuous access to accredited corporate learning courses and professional soft-skills workshops. Why Choose Kuala Lumpur? As the energetic heart of Southeast Asia, Kuala Lumpur (KL) offers an incredible mix of iconic futuristic skyscrapers—like the Petronas Twin Towers—heritage architecture, and world-class shopping. It boasts a thriving international expat community, an legendary street food scene, and a highly affordable cost of living compared to other major global hubs. It is the ultimate destination to launch an exciting international career while enjoying a rich, metropolitan lifestyle. How to Apply Ready to take the next step in your professional journey? Click the "Apply Now" button to submit your updated resume in English. Shortlisted candidates will be contacted by our recruitment team via phone or email for a virtual interview and an initial language assessment.

Responsibilities

Provide omnichannel support to users and merchants in Cantonese, focusing on booking logistics and technical troubleshooting for a booking app. Act as a liaison between users and third-party partners while documenting all interactions in a CRM database.