Cantonese Speaking Customer Support Representative (on-site) at Eco Plus Solutions AB

, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

0.0

Posted On

19 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Cantonese Fluency, Traditional Chinese Proficiency, English Proficiency, Customer Support, Omnichannel Support, Reservation Management, Technical Troubleshooting, CRM Data Logging, Active Listening, Emotional Intelligence, Mobile App Navigation, Typing Speed 40 WPM

Industry

Business Consulting and Services

Description

Are you eager to launch a career in the fast-moving worlds of digital hospitality, fine dining, or tech-enabled travel platforms? We are seeking enthusiastic, customer-focused Cantonese-Speaking Customer Experience Advisors to join our growing team in the beautiful, tech-forward coastal city of Penang, Malaysia. In this position, you will serve as the primary brand ambassador for our premier Booking App Initiative. Your main objective will be to support everyday consumers and commercial business partners across Hong Kong, Macau, and other Cantonese-speaking regions with reservation logistics, app navigation, and technical troubleshooting, all while delivering a premier service experience. No prior call center or customer service experience? No problem. We ensure your success by providing a fully compensated, 4-week onboarding training academy. Whether you are a recent graduate kicking off your global tech career, a seasoned professional looking for a fresh setting, or an applicant from Hong Kong or mainland China eager to work abroad, we want to hear from you. Daily Responsibilities As a Customer Experience Advisor, your daily routine will involve: Omnichannel Support: Managing incoming inquiries, resolving customer complaints, and troubleshooting platform issues via phone, live chat, and email entirely in fluent Cantonese. Reservation Management: Guiding users through booking, modifying, or canceling reservations, handling secure payment processing, and explaining app-exclusive promotions. Merchant Liaison: Serving as the essential link between application users and third-party vendors (such as restaurants, hotels, and transit companies) to streamline updates and fulfill special requests. Technical Troubleshooting: Assisting users with basic account setups, application navigation, and digital checkout hurdles. Brand Advocacy: Resolving customer pain points with active listening, patience, and high emotional intelligence to ensure every interaction ends on a positive note. Data Logging: Accurately documenting support tickets, customer feedback, and case histories in our internal CRM database using English or Traditional Chinese. Candidate Profile & Requirements Language Capabilities (Mandatory) Cantonese: Native or near-native spoken fluency. High proficiency in reading and typing Traditional Chinese characters is also required for digital chat and email support. English: Minimum B2 proficiency (Upper-Intermediate). You must be comfortable understanding internal training manuals, participating in company communications, and navigating an English-based computer operating system. Qualifications & Traits Education: Possession of a Diploma or Bachelor's Degree in any discipline. (Graduates specializing in English Literature, Hospitality Management, or Mass Communications are highly encouraged to apply). Experience: Prior background in call centers, customer success, or the tourism and hospitality sectors is an asset, but is not mandatory. Technical Skills: Comfortable navigating mobile app ecosystems, multi-tasking across several computer screens, and maintaining a typing speed of 40 words per minute (WPM) or faster. Flexibility: Readiness to thrive in a fast-paced environment and work a rotational shift pattern (including weekends and public holidays) to support our global user base. Compensation, Perks & Benefits Financial & Healthcare Incentives Base Salary: An attractive fixed monthly income supplemented by additional allowances (including language stipends, shift differentials, and attendance bonuses). Performance Rewards: Monthly, KPI-driven financial bonuses to celebrate high-achieving advisors. Comprehensive Care: Premium medical, surgical, and life insurance coverage starting from your very first day. Paid Time Off: Generous allocations for annual, medical, and compassionate leave. Relocation Package (For Candidates from China & Hong Kong) If you are moving directly from Hong Kong or mainland China (such as Guangdong province), we offer a smooth, stress-free transition program: Visa Sponsorship: Full administrative handling and financial coverage for your Malaysian Employment Pass (Work Visa). Flight Ticket: A fully covered, one-way airline ticket from your home airport straight to Penang. Initial Housing: 30 days of complimentary accommodation in a hotel or serviced apartment while you look for a permanent residence. Moving Allowance: Cash assistance to help you ease into your local living expenses. Arrival Support: Dedicated local HR specialists to meet you at the terminal, assist with opening a Malaysian bank account, and help you set up a local SIM card. Workplace Culture & Career Growth Vibrant Environment: Work on-site in a modern, multicultural corporate building in Penang, complete with on-site cafeterias, relaxation zones, and recreational hubs. Clear Career Paths: Structured avenues for upward and lateral growth. Transition into roles like Team Leader, Quality Assurance Specialist, Corporate Trainer, or Operations Manager within 12 to 18 months. Skill Development: Continuous access to accredited corporate learning courses and professional soft-skills workshops. Why Move to Penang? Celebrated globally as the "Silicon Valley of the East" and recognized as Malaysia's culinary capital, Penang offers an incredible mix of historic charm, cutting-edge tech hubs, beautiful beaches, and a remarkably affordable cost of living. It is the perfect place to launch an international career within a warm, welcoming, and diverse community. How to Apply Ready to take the next step in your global career? Click the "Apply Now" button to submit your current resume in English. Shortlisted candidates will be contacted by our recruitment team via phone or email for a virtual interview and an initial language assessment.

Responsibilities

Provide omnichannel support in Cantonese to users and partners regarding reservation logistics and technical troubleshooting for a booking app. Act as a liaison between users and third-party vendors while documenting all interactions in a CRM database.