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Cantonese Speaking Fraud Ops Analyst at Citi
Kuala Lumpur, Kuala Lumpur, Malaysia -
Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Cantonese, Mandarin, English, Fraud Analysis, Trend Analysis, Investigation, Fraud Claims, Data Analysis, Microsoft Office, Microsoft Access, Customer Service, Communication, Judgment, Business Standards, Transactional Processing, Diversity

Industry

Financial Services

Description
Perform short and long term forecasting analysis and standardized fraud analysis Make judgments based on practice and precedence, and work within guidelines, under general supervision Develop and maintain working knowledge of business/industry standards and practices Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area Identify inconsistencies in data or results, and exchange information in a concise and logical way Impact the business directly through the quality of the tasks/services provided Relevant experience in a related role Knowledge and previous experience in the Investigation and Fraud claims process Experience in trend analysis and alerts in early fraud detection Extensive knowledge of the Bank's Transactional Processing platforms Proficient in Microsoft Office and Access Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment Strong customer service experience who can cater services to our Hong Kong market so candidate must be able to speak in Cantonese, Mandarin and English. Bachelor's degree/University degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------
Responsibilities
The analyst will perform forecasting and standardized fraud analysis while making judgments based on practice and guidelines. They will also identify inconsistencies in data and impact the business through the quality of their tasks.