Capability Developer - Rotorua at Ministry of Social Development

Rotorua, Bay of Plenty, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

95873.0

Posted On

26 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Capability Development, Coaching, Learning Facilitation, Adult Learning Solutions, Performance Evaluation, Continuous Improvement, Relationship Building, Collaboration, Training Records Management, Feedback, Client Service, Te Ao Māori Principles, Workshops, On-the-job Coaching, Micro-learning, Team Development

Industry

Government Administration

Description

• Permanent, full-time role• Salary range: $79,200 – $95,873 (starting rate depends on skills and experience) Grow capability, lift performance, strengthen client service This role will initially be based at the Rotorua Service Centre in the Central Bay of Plenty. These roles are regional positions, you’ll need the flexibility to work across multiple sites within the Bay of Plenty region - the specific home base will be agreed at interview. About the role | Mō te tūnga: As a Capability Developer, you’ll be a key driver of MSD’s workforce development across the region. Your purpose is to build the practice skills, confidence and professionalism of our frontline staff—Case Managers, Work Brokers and other customer-facing roles—so they can consistently deliver excellent outcomes for the people and communities we serve. This is more than classroom training. You will: Assess individual and team learning needs and translate them into practical development plans. Design and deliver adult-learning solutions—workshops, on-the-job coaching, and micro-learning—tailored to the realities of busy service centres. Provide one-to-one coaching and targeted feedback that lifts performance and embeds best practice. Evaluate the impact of learning initiatives and feed those insights into continuous improvement. Your proactive approach directly supports MSD’s strategic goals, including embedding Te Ao Māori principles and the intent of Te Pae Tawhiti—our vision for better outcomes with whānau, hapū and iwi. If you’re passionate about growing people and strengthening services across the Waikato, this is a chance to shape capability at scale and see the results in stronger client experiences.What you’ll do | He aha tāu e mahi ana Design and deliver adult-learning solutions tailored to staff and service-centre needs. Coach individuals and teams to build skills and confidence. Evaluate learning impact, analyse results and recommend improvements. Keep accurate training and performance records. Work collaboratively across sites to strengthen the client experience. Travel between service centres as needed in a fully mobile role. What you bring | Ōu pūmanawatanga: Proven experience in capability development, coaching or learning facilitation. Skill in measuring learning effectiveness and driving continuous improvement. Strong relationship-building and collaboration skills. A full New Zealand driver licence and the ability to drive a Ministry vehicle. Position Description | He Whakaahuatanga Tūnga: http://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/learning-and-continuous-improvement/capability-developer.docx How to apply To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate. Closing date: Sunday 8 February 2026 Joining us Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations. If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process. MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.

Responsibilities

As a Capability Developer, you will assess learning needs and design tailored adult-learning solutions. You will also provide coaching and evaluate the impact of learning initiatives to support continuous improvement.