WHAT DO I NEED?

We’re looking for someone who brings energy, clarity, and a passion for people development. You’ll thrive in this role if you have:

• Strong leadership experience and a talent for bringing people together.
• Operational management expertise with the know-how and a practical mindset for getting things done.
• Proven experience in driving capability uplift, leading transformation, or designing impactful adult learning programs (desirable)
• Exceptional communication skills—clear, compelling, and confident across written, verbal, and visual formats—with the presence to influence at all levels.
• A natural collaborator who builds strong, trusted relationships and thrives in cross-functional environments.

WHY JOIN US?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

WHAT’S THE ROLE?

As our new Capability Manager, you’ll be at the heart of how we grow and support our people across Customer Solutions. You’ll lead the design and delivery of impactful learning programs—from onboarding to leadership development—ensuring our teams are confident, capable, and customer-obsessed. This is a full-time role, open to candidates in Adelaide or Sydney locations, with flexibility to help you do your best work, your way.
You’ll also play a key role in shaping our capability strategy, partnering with leaders and external experts to build a culture of continuous improvement and care.

We’re looking for someone who brings energy, clarity, and a passion for people development. You’ll thrive in this role if you have:

• Strong leadership experience and a talent for bringing people together.
• Operational management expertise with the know-how and a practical mindset for getting things done.
• Proven experience in driving capability uplift, leading transformation, or designing impactful adult learning programs (desirable)
• Exceptional communication skills—clear, compelling, and confident across written, verbal, and visual formats—with the presence to influence at all levels.
• A natural collaborator who builds strong, trusted relationships and thrives in cross-functional environments