Capability Owner (Content Load and Optimisation) - ANZ at Flight Centre

, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Content Load, Content Optimisation, GDS Systems, Ticketing, Leadership, Business Analysis, Project Management, Process Design, Stakeholder Management, Third Level Support, Troubleshooting, Governance

Industry

Travel Arrangements

Description

[https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/28e684e9-2586-47be-998f-2689225dbc00.png] About the Opportunity This is a unique role requiring a dynamic travel industry professional, who is the Subject Matter Expert in Content Load and Optimisation and the systems supporting it in the ANZ business. Sitting in the Flight Centre Travel Group (FCTG) Global Supply team, you will provide third level support and consultancy to internal and external businesses, working and consulting with our consultant support teams, brands, Procurement, PM+E, vendors and management. You will be responsible for handling third level support escalations and for delivering proactive and preventative support, through understanding key support drivers and levers to improve consultant, support agent and offshore partner knowledge. As a Capability Owner, you will often be involved in complex projects, troubleshooting operational issues with systems or processes. You will provide guidance on best practices, governance and play a critical role in in ensuring day-to-day operations are running as effectively and efficiently as possible. You are responsible for keeping your finger on the pulse in your field of expertise, with the focus on continuous learning, problem-solving, and innovation to drive operational excellence. What you will be doing: * Handling third level support escalations through a variety of channels, including any support cases raised to you ensuring issues are fully understood and clearly documented * Proactively identify trends and identify opportunities to simplify or streamline operational processes * Work with Supply Business Improvement Managers in creating and validating processes to enhance business productivity through automation and offshoring * Engage with stakeholders to identify and communicate business risks and opportunities * Liaising with internal support business to limit duplication and ensure consistency in delivery of knowledge and resource * Complete Testing, communications and deployment of fulfilment solutions and/or content and quantify any impacts to people, processes or systems * Development and management of knowledge articles in conjunction with internal stakeholders * Providing expertise for upskilling of Support and Offshore team members to consistently improve the delivery of consultant support and training * Expert of content and optimisation across all brands and accounting for their unique requirements * Manage and maintain multi-level relationships both internal and external relationships with key business stakeholders across suppliers, Corporate, Leisure and Supply Hours: The business hours are Monday to Friday from 8:30 am to 5:30 pm – plus some reasonable outside of standard office hours to service global business partners Location: The role can be based in all AU/NZ locations with FCTG HQ's What you will need: Essential * Minimum of 5+ years' travel industry experience * Experience working with GDS systems, including ticketing * 1-2 years' leadership experience Added Advantage * Experience in content load and Air distribution * Multi GDS knowledge * Experience in business analysis or project management * Experience in process design and implementation / delivery roles What you will enjoy: 🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd 2026 👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status 🎉Development: Individualised Learning & Development pathway options 🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages 🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness providers, financial planning advice, employee share plan and more 🌏Travel Discounts: Including family and friends - on flights, hotels, tours, cruises, travel insurance and more 💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within   🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym, fitness classes and wellness programs, end-of-trip facilities 🌞Mental Health: Support and Employee Assistance Program for staff and family 🎉Social: Embrace the famous Flight Centre culture at our industry and Reward & Recognition events throughout the year, including our most popular events on the calendar, the Global High Achievers Gathering (Bangkok in 2026) and huge EOFY Celebration 🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving; volunteering and fundraising; paid parental and volunteer leave 💚Sustainability: The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect and maintain positive change to the environment Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. [https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/cb247658-6bd5-4ac5-9ff8-10fdc742e1e3.png] #LI-CM1#LI-Onsite Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

Responsibilities

Act as the Subject Matter Expert for content load and optimisation, providing third-level support and consultancy to internal and external stakeholders. Responsible for streamlining operational processes, managing knowledge articles, and ensuring efficient day-to-day operations across brands.