Capability Partner at GSB

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Learning Design, Facilitation, Business Partnering, Consulting, Coaching, Learning Needs Analysis, LMS Administration, Stakeholder Management, Project Management, Requirement Gathering, Microsoft Office Suite, Performance Measurement

Industry

Banking

Description

As our highly valued Capability Partner based in Brisbane your role will be to work with business leaders to understand capability needs and support the design and delivery of practical interventions that improve performance. You will translate business priorities into targeted capability plans and contribute to building the skills required now and into the future. You’ll make an impact by: Learning Design, Development and Delivery • You support the design, development and delivery of learning interventions that are relevant, engaging and aligned with our training needs with particular focus but not limited to on Credit and Customer Experience competencies. • You facilitate professional and skill development programs that are aligned with our training needs and support addressing competency gaps while growing the capability of our people with particular focus but not limited to on Credit and Customer Experience competencies • You research, recommend and implement innovative methods of delivery for diverse geographical and functional groups. • You monitor the effectiveness of training programs by designing, collecting, reviewing and analysing training feedback, measurement methods and information on work performance pre- and post-training. • You utilise this information to further develop the effectiveness of our training programs, ensuring our learning and development function is always growing to meet the future needs of our business. People Capability Framework • You work collaboratively within the Capability team to research, review and develop fundamental processes and practices that operationalise our People Capability approach. • You conduct learning needs analyses in line with business strategy, in order to determine current knowledge and skill level against required levels. • You maintain supplier relationships and assist in the creation and maintenance of our learning database. With your contribution, our learning and development strategy is operationalised. Learning Management System • You will utilise and administer our Learning Management System to its full potential, to deliver appropriate learning programs and provide critical data for our business. • You coach and advise others on utilising our LMS for maximum effect. Do things differently with us To succeed in this role, you will have: 3 – 5 years’ experience across all phases of the capability lifecycle including analysis, design, development, implementation & evaluation Strong business partnering abilities with influencing, negotiation and communication skills evidenced at all levels of the business Strong facilitation ability in all settings (face to face, virtual and hybrid) Advanced consulting and coaching skills Experience in gathering requirements, writing learning briefs, undertaking Learning Needs Analyses in complex environments Demonstrated ability to work collaboratively across a large organisation Prioritisation and organisation skills demonstrated by managing multiple projects, tasks and deadlines Experience within a sales and customer service environment Understanding of Learning Management Systems (LMS) (Cornerstone product desirable) Intermediate skills in the Microsoft product suite Why Great Southern Bank? Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include: Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching. Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week. Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more! Imagine working for a bank that truly helps people. You can. Questions? Please contact our Talent Acquisition team at careers@gsb.com.au At Great Southern Bank, we’re building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences - including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ+ community - because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision-making, we empower our people to do their best every day. We move with purpose, are curious about what’s next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you’ll feel right at home here at Great Southern Bank.

Responsibilities

The role involves partnering with business leaders to design and deliver learning interventions that improve performance, specifically focusing on Credit and Customer Experience competencies. You will also manage the Learning Management System and operationalize the People Capability framework through needs analysis and evaluation.