Capability Specialist at Gallagher

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Content Development, Claims Handling, Instructional Design, Facilitation, Needs Assessment, Adult Learning Theory, Presentation Skills, Written Communication, MS Word, MS Excel, MS PowerPoint, Coaching, Mentoring, Program Evaluation, Stakeholder Management

Industry

Insurance

Description

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. How you'll make an impact Tasked with developing training content to meet the needs of company and/or to improve upon the quality of existing content, the Senior Claims Trainer will be responsible for analyzing training needs, designing courses, and facilitating learning initiatives as well as training facilitation. Key responsibilities include; Consulting with management to identify training needs and to ensure course content, training methodologies, and training materials meet those needs, Identifying appropriate training media and methodologies based on audience learning styles, nature of training being delivered, audience location, point within the learning process, and engages in needs assessments, course content development, program assessments, and participant testing/evaluations. Coordinates with onboarding specialists to deliver structured training to new hires, both trainees and experienced hires. Further responsibilities include: Conducting New-Hire training, Developing and administering tools to measure effectiveness of training programs, Making recommendations based on measurements to improve quality of training programs, and Assisting in sourcing third party training vendors. Works closely with Claim Operations leaders to coordinate all training engagement planning and development. May provide one-on-one and small group teaching support to End Users. As a claims handling subject matter expert, serves as on-site mentor and coach. About you Required: Bachelors degree; Minimum 5 years of Property and Casualty claims handling experience and technical/systems training experience. Excellent presentation and communication skills (written and verbal). Writing skills with ability to design and write training materials. Proficient computer and software (MS Word, Excel, and PowerPoint) skills required. Extensive travel required. Ability to travel, as needed. Preferred: Deep understanding of Risx-Facs highly desirable. Experience presenting/training in classroom/WebEx environment. Demonstrated knowledge of effective training/instructional techniques and adult learning. Behaviors: Effectively communicates at all levels. Ability to quickly respond to changing business needs, deliver training programs and ensure that best practices are utilized. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Responsibilities

The role involves analyzing training needs and designing instructional content to improve claims handling quality. Responsibilities include facilitating new-hire training, mentoring staff, and measuring the effectiveness of learning programs.