As a Demand & Capacity Lead, you’ll play a key role in ensuring our teams have the right resources at the right time to deliver excellent service. Your focus will be on balancing demand, optimising resources, and providing valuable insights that drive efficiency.
Partnering with our Data & Insight and Field Teams, you’ll work on innovative solutions that enhance productivity and efficiency.
If you have strong experience in capacity planning, resource management, or field operations, this could be the perfect opportunity for you!

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

WHAT WILL YOU BE DOING AS A CAPACITY LEAD?

• Create a clear, organised way of working across the team and key stakeholders.
• Analyse demand and capacity, turning data into valuable business insights.
• Influence strategy and decision-making to drive positive change in the business.
• Work closely with field and office teams to ensure accurate data and effective planning.
• Enhance processes, reporting, and analysis to support continuous growth. You’ll use Microsoft Office, SAP ECC, and Click to manage schedules and keep track of progress.
  Base Location: Green Park, Reading, RG2 6AD. The role follows a hybrid format, with 1 day in the office each week, plus an additional day once a month for a team meeting.

WHAT YOU SHOULD BRING TO THE ROLE

• Experience in data analysis with stakeholder engagement is essential.
• A degree or equivalent in an analytical field (e.g., Science, Maths, or Geographical disciplines) would be a plus.
• A background in operational planning or field team management would be beneficial, as it provides insight into the challenges stakeholders may face.
• Strong Excel skills are a must.
• Familiarity with Power BI for creating reports and/or experience using SQL would be an advantage.

This is an exciting and dynamic role where you’ll collaborate closely with operational teams working across Above Ground Assets—whether in the field or office-based roles—including Wastewater Treatment, Water Production Sites, and Waste Pumping. You’ll be the go-to person for capacity planning and demand profiling, offering recommendations and influencing key stakeholders to support strategic decisions.

• Salary from £43,200 up to £48,000 per annum depending on skills and experience.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance