Capacity Planning Analyst - (Back Office) at Entain

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Demand Forecasting, Capacity Planning, Resource Planning, Workforce Management, Data Analysis, Excel, NICE WFM, Stakeholder Management, Reporting, Scenario Analysis, PowerPoint, Performance Monitoring

Industry

Entertainment Providers

Description

Company Description About Entain India There's nothing like a career at Entain India. We're the technology powerhouse helping Entain – a world leader in sports and gaming – create products and experiences used by millions of customers across the globe. Whether you're an engineer, product owner or customer care professional, unlock a world of new possibilities – for you and the future of sports and gaming. Job Description This is a office based role. As a Capacity Planning Analyst you will deliver accurate demand forecasts and capacity plans that enable Entain to meet customer demand efficiently across multiple markets and channels. This role focuses on producing high-quality planning outputs, maintaining forecasting models, and providing data-led insight to operational stakeholders. Working closely with the wider Planning & Performance team, and supporting strong working relations with the Operations, and Finance teams, the Analyst helps ensure service targets are met while supporting cost control and business growth. You Will: Key Accountabilities Forecasting & Planning Support Produce short, medium, and long-term demand forecasts using historical data, trends, and seasonal patterns. Support the creation and maintenance of capacity and resource plans across defined teams or functions. Assist with planning for seasonal peaks, sporting calendars, promotions, and business initiatives. Performance Monitoring & Analysis Track actual performance against forecast and capacity assumptions. Identify variances, risks, and emerging trends, escalating issues where appropriate. Produce regular MI, planning reports, and ad-hoc analysis for managers and senior stakeholders. Stakeholder Collaboration Work closely with operational teams to validate forecast assumptions and understand demand drivers. Support regular planning and review meetings by preparing data, analysis, and commentary. Build effective working relationships with Customer Operations, and any other teams where required Tools, Reporting & Continuous Improvement Use NICE WFM workforce management to support forecasting and capacity planning outputs – developing expert user status within 12 months of being in position. Develop and maintain Excel-based models, dashboards, and scenario analysis tools under guidance. Prepare weekly capacity planning slides summarising forecast volumes, capacity position, and key risks. Contribute to continuous improvement initiatives to enhance forecast accuracy, planning processes, and reporting automation. Qualifications You Have: 1–3 years' experience in an Analyst, Capacity Planning, Forecasting, Resource Planning, or Workforce Management role. Experience working with data to produce forecasts, plans, or operational insight in a fast-paced environment. Experience of workforce management tools such as NICE WFM (an advantage), Verint, Genesys Cloud, or Calabrio. Strong Excel skills including formulas, pivot tables, lookups, and basic modelling. Good analytical skills with strong attention to detail. Ability to clearly communicate data and insights to non-technical stakeholders. Experience producing reports or presentations (PowerPoint) for operational audiences. Additional Information At Entain India, we offer a package and the support people need to make an impact. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like: Safe home pickup and home drop. A regular bonus and great pension. 24 days annual leave. Extra paid leave, including wellbeing and development days. Life assurance and Income Protection. Private healthcare and wellbeing support. INR 3,000 per month Communication allowance. Up to INR 16,000 per year in Crèche expenses (children under 3). If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you. We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves. We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally. Advertising Department: Customer Services Referral Band: ♣

Responsibilities

The analyst is responsible for producing accurate short, medium, and long-term demand forecasts and capacity plans to meet customer demand. They will monitor performance against forecasts and collaborate with operational stakeholders to ensure service targets and cost controls are maintained.