Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are seeking an exceptionally experienced and results-oriented Capital Projects Program Manager to drive the successful delivery of a critical portfolio of large-scale tenant improvement (TI) capital projects across the EMEA region. In this high-impact role, you will strategically manage multiple concurrent projects, each ranging from 1M to over 20M, from concept through completion. You’ll ensure all projects are delivered with excellence – on time, within budget, and to the highest quality standards – directly contributing to our world-class workplace environments.
Reporting to the Director, Global Workplace Design & Construction, you will be a key regional leader, collaborating closely with global and regional teams. This role demands a proven track record in capital project program management, a deep understanding of tenant improvement processes, and the ability to navigate complex stakeholder landscapes across diverse EMEA markets.

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• Bachelor’s degree in Construction Management, Architecture, Engineering, Facilities Management, or a related field. A Master’s degree or relevant advanced certification is a plus.
• PMP (Project Management Professional) certification or other equivalent certifications (e.g., PgMP, RICS, APM) are highly preferred.
• 10+ years of progressive experience in program or senior project management, with a minimum of 7 years specifically managing large-scale capital projects (>$1M, preferably >$5M per project) focused on tenant improvements and office fit-outs in a corporate real estate setting.
• Demonstrated expertise in managing tenant improvement projects across the EMEA region, including a strong understanding of local regulations, market dynamics, and cultural nuances in diverse countries.
• Proven track record of successfully managing multiple concurrent capital projects (program management), delivering them on time, within budget, and to high-quality standards.
• Strong understanding of the tenant improvement project lifecycle, including design management, procurement, construction administration, and close-out.
• Solid financial acumen, with extensive experience in developing, managing, and contributing to multi-million dollar capital project budgets.
• Exceptional leadership, negotiation, problem-solving, and decision-making skills with the ability to influence and align diverse stakeholders at all organizational levels.
• Excellent communication and interpersonal skills, capable of building strong relationships and presenting complex information clearly and concisely to senior leadership.
• Ability to thrive in a fast-paced, high-growth, global environment, demonstrating resilience and adaptability.
• Fluency in English is required; proficiency in other EMEA languages (e.g., German, French, Dutch) is a significant advantage.
• Experience working for or closely with leading global technology companies known for innovative workplace solutions.
• Familiarity with advanced project management software and tools (e.g., Procore, Smartsheet, BIM 360).
• Knowledge of sustainable building practices (e.g., LEED, BREEAM) and smart building technologies within the context of tenant improvements.
• Experience with complex lease agreements and work letters pertaining to tenant improvements.
  Additional Information