Captain / Senior Concierge Ambassador 禮賓部長 / 高級禮賓大使 - Eaton, Hong Kong at Careers - Langham Hospitality Group

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Interpersonal Skills, Team Player, Concierge Operations, Hospitality Management, Baggage Handling, Parcel Management, Transportation Coordination, Professionalism, Friendliness, Shift Work, Problem Solving, Multilingual, Supervisory Skills, Ad Hoc Duties

Industry

Hospitality

Description

About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. Eaton Workshop is more than a hotel. Here, hospitality is a means for community, creativity, and culture. Eaton HK, Eaton Workshop's hometown hotel in Hong Kong is a welcoming cultural hub for kindred spirits to convene, collaborate, and create. Located in the vibrant neighborhood of Jordan and inspired by Wong Kar Wai’s 1990s Hong Kong films, Eaton Hong Kong is a dynamic and inclusive cultural hub and sanctuary for hotel guests and Hong Kongers interested in art and culture, music, community, food and beverage, and more. JOB RESPONSIBILITIES Assist in instructing and supervising concierge team to ensure the smooth concierge operation Control the traffic at hotel front entrance area and ensure the front entrance is well presented to guests Handle parcels, letters and messages inflow and outflow Oversee the work of concierge team in handling guests’ enquiries, baggages, parcels and transportation Handle enquiries and requests from all guests with friendliness and professionalism Shift duties required Perform ad hoc duties as assigned by superior or Hotel Management KNOWLEDGE & EXPERTISE Form 6 or above with certificate in hospitality management advantageous Minimum of 5 years of Hotel Bell services experience Customer services oriented Excellent communication and interpersonal skills Good team player Good command of spoken English, Cantonese and Mandarin Candidates with less experience will be considered as Senior Concierge Ambassador BENEFITS 5-day work week Discretionary bonus Medical insurance Dental insurance Life insurance Marriage leave, compassionate leave Free duty meals Staff discount on F&B and banquet Complimentary overseas accommodation Education allowance 相關職責協助指導和監督禮賓部，以確保禮賓部運作順暢控制酒店正門位置的人流，確保正門可以良好地展示給客人處理客人的包裹、信件和訊息的傳遞監督禮賓部的日常工作，如處理客人查詢、行李、包裹和交通方面的問題等等以友善和專業的態度處理所有客人的查詢和要求需輪班工作執行上級或酒店管理層指派的臨時工作相關經驗及資歷要求中六或以上，修讀款待業、酒店管理或相關學科者將作優先考慮最少五年相關工作經驗擁有良好溝通技巧，以客為本及有團隊合作精神具有團隊合作精神操流利英語、廣東話及普通話經驗較少的申請者會被考慮為高級禮賓大使員工福利五天工作週酌情性花紅醫療保險牙科保險人壽保險婚假及恩恤假免費當值膳食住宿、餐飲及宴會折扣優惠免費住宿 (只適用於香港以外集團旗下的酒店) 學費津貼

Responsibilities

Assist in supervising the concierge team to ensure smooth operations and manage guest inquiries with professionalism. Oversee the front entrance area and handle the inflow and outflow of parcels and messages.