CAPTAIN at SF MIAMI LLC

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Wine And Champagne Expertise, Revenue-Driven Upselling, Luxury Service Execution, VIP Guest Relations, Team Leadership And Coaching, Attention To Detail, Professional Communication

Industry

Restaurants

Description

About Sexy Fish Miami: Sexy Fish Miami brings the vibrant spirit of contemporary Asian dining to the heart of Brickell, combining bold design, world-class food, and electric energy. Located in a stunning setting, our venue is as much a feast for the eyes as it is for the palate. The Role: The Captain is a senior front-of-house professional responsible for leading service on the floor, driving exceptional guest experience, and maximizing revenue through refined hospitality and strategic upselling. This role requires strong knowledge of wine, champagne, and premium spirits, as well as the ability to mentor and elevate the service team. Benefits * Medical, Dental, and Vision Insurance * 401(k) with company match * Paid Time Off * Generous discount off your bill * Recommend a friend scheme with great bonuses per individual referral * Exclusive access to our discounts including money off gym memberships, travel, online shopping, and much more Key Responsibilities * Lead and oversee service within assigned sections, ensuring flawless execution and luxury-level guest experience * Serve as the primary point of contact for VIP guests and repeat clientele * Demonstrate strong knowledge of wine, champagne, spirits, and food pairings * Confidently recommend and upsell premium bottles, large formats, tasting menus, and high-margin items * Guide guests through the wine and champagne list with tailored, personalized recommendations * Drive average check growth through subtle, professional upselling techniques * Support servers with table touches, bottle presentations, and service recovery * Train and coach team members on wine knowledge, champagne service, and upselling techniques * Ensure smooth service flow and clear communication between FOH and BOH * Monitor table pacing, guest satisfaction, and service standards throughout the shift * Handle guest concerns professionally and discreetly * Uphold all service standards, SOPs, and brand expectations Qualifications & Experience * Minimum 2–3 years experience in a captain, lead server, or senior FOH role in an upscale or high-volume venue * Strong wine and champagne knowledge; sommelier training or certification is a plus * Proven ability to upsell and consistently increase average check * Experience working with VIP and high-spend clientele * Polished, confident communication style * Strong leadership and team-influencing skills * Ability to perform under pressure in fast-paced environments * Availability to work nights, weekends, and holidays Key Skills * Wine and champagne expertise * Revenue-driven upselling * Luxury service execution * VIP guest relations * Team leadership and coaching * Attention to detail * Professional communication Why Join Us * Work in a premium hospitality and nightlife environment * Competitive compensation with strong earning potential * Career growth opportunities within operations or beverage leadership * Performance-driven, high-energy team culture Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognized, valued, and encouraged

Responsibilities

Lead front-of-house service to ensure a luxury guest experience while maximizing revenue through strategic upselling of premium beverages and menus. Mentor the service team and manage VIP relations to maintain high brand standards.