SKILL REQUIREMENTS

The skills, duties and other attributes required to excel as customer service team member include the following:
· Previous sales experience – ideally phone based
· Able to recognise sales opportunities, create and develop enquires
· Excellent skills for communicating and relating with both staff members and customers
· Confident telephone manner
· Ability to multitask
· Must be result oriented
· Ability to be accurate and precise whilst working under pressure and meeting deadlines
· A friendly and approachable personality
· Ability to act as part of the team
· To be able to adapt to customer requirements with patience and understanding.
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year
Work Location: In person
Reference ID: QU

Key responsibilities include;
· Provide quotations and sell policies to clients
· Explain the features and benefits of policies to clients
· Processing new within FCA requirements including obtaining and issuing appropriate documentation
· Achieve monthly sales targets
· Calculating insurance premiums
· Dealing with incoming customer telephone enquiries
· Overcome objections to maximise sales opportunities
· To present accurate information to Underwriters