JOB OVERVIEW

We are seeking a dedicated and proactive Customer Service Officer to join our dynamic team, working on a 4-on, 4-off shift pattern (12-hour shifts covering both days and nights). This role is pivotal in delivering outstanding service to our customers, ensuring their needs are met with professionalism, efficiency, and care.

EXPERIENCE & SKILLS

• Minimum of 2 years’ experience in a customer service role.
• Experience in traffic management is highly desirable.
• Excellent verbal and written communication skills to ensure effective interaction with customers and colleagues.
• Proficient in basic computer applications.
  Job Type: Full-time
  Pay: £13.85 per hour
  Expected hours: 42 – 48 per week

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• On-site parking

Application question(s):

• Are you available to work nights?

Work Location: In perso

• Conduct regular patrols within the car park to ensure all areas, including the control room, are adequately covered during peak times.
• Perform routine inspections of the car park, monitoring health and safety standards, cleanliness, and maintenance issues, and report findings to the appropriate departments.
• Ensure timely opening and closing of all car park levels in accordance with operational schedules.
• Assist with traffic management during busy periods to facilitate the safe and efficient movement of vehicles.
• Carry out and document first-line preventative maintenance on all car park equipment.
• Accurately manage and record validations, barrier raises, and customer exits in line with company policies and procedures.
• Respond promptly and effectively to customer queries, providing clear and courteous assistance.
• Work collaboratively with team members to enhance service delivery and improve operational processes.