EXPERIENCE AND QUALIFICATIONS

• Full UK Driving Licence
• Good level of general education - at least GCSE English and Maths and ideally A Levels or equivalent qualification
• You’ll likely be someone who has previously worked in a similar role, as an automotive sales executive or retail executive, demonstrating your ability to deliver great customer experiences.
• Good IT skills, (MS Word, PowerPoint and Excel) and social media skills
• Sales experience (not necessarily automotive) and the ability to work to pre-set targets.
• Eligibility to work in the UK

• Listen and talk to customers, to uncover their needs and build trust and rapport
• Be curious to learn and become ‘fluent’ in Toyota’s products and services in order to use knowledge appropriately in your sales conversations
• Match customer to product and maximise opportunities through features and add-ons to suit
• Guide customers, advise them and adapt to their approach and buying strategy whilst demonstrating the most suitable options.
• Encourage customers to experience the product through test drive
• Ensure customer issues are resolved along the customer journey
• Maximise opportunities for sales leads via multiple channels, following up calls, responding to enquiries, walk-in customers and online queries
• Results-focused, strive for outstanding performance and a focus on solutions
• Willingly learn and show an openness to change, new processes and new ideas in order to credibly respond to customers and qualify their expectations.
• Collaborate with colleagues across the business, providing a seamless service and ensuring opportunities for sales by relevant departments are followed up by appropriate experts e.g. Fleet sales
• Represent the Toyota brand and values, proudly serving as an ambassador for its network.