JOB REFERENCE

HG013149V0
At Hendy Bournemouth Kia we are looking for a driven and ambitious Showroom Manager who will be responsible for supporting the Sales Manager in managing a fast paced and dynamic sales department, focusing on achieving and exceeding sales targets whilst maximising profit gained from each transaction, cherishing every enquiry and maintaining the potential for repeat business.
The Showroom Manager is entrusted with an ongoing objective to deliver the highest standards of customer satisfaction, guaranteeing loyalty and advocacy amongst the Group’s customers.

• Conduct a daily review of enquiry activities to ensure that every opportunity is fully exploited and a follow up strategy is in place for each potential opportunity.
• Have active involvement in daily briefings, keeping the Sales Manager and Team updated with the actions and activities of the department.
• Manage each customer enquiry from start to finish. Assisting the Sales Manager to lead the team, cherishing each enquiry and ensuring that there is a robust process followed to follow every opportunity and maintain the required level of prospect activity.
• Be an integral part of the customer experience.
• Construct the customer deal, including the sale of finance solutions, value added products and service plans, thereby ensuring an efficient and profitable contribution to the Retailer.
• Assist the Team to identify customer needs, coaching them to use effective questioning and listening techniques.
• Confirm any financial settlement on all vehicles taken in part exchange and arrange settlement on completion