ABOUT US

We’re growing! Jack’s Car Spa is your one-stop destination for all your car cleaning needs. From self-serve car wash bays to detailing services, an automatic car tunnel, and even dog washing station, we’re dedicated to delivering an exceptional car care experience. Our state-of-the-art facility is designed with the latest technology to ensure efficiency, eco-friendliness, and superior results. As a family-owned business, we operate in a dynamic, entrepreneurial environment where innovation and learning are embraced.

POSITION OVERVIEW

Jack’s Car Spa is your one-stop destination for all your car cleaning needs. From self-serve car wash bays to detailing services, an automatic car tunnel, and even dog washing station, we’re dedicated to delivering an exceptional car care experience. Our state-of-the-art facility is designed with the latest technology to ensure efficiency, eco-friendliness, and superior results. As a family-owned business, we operate in a dynamic, entrepreneurial environment where innovation and learning are embraced.

Leadership & Team Support

• Lead by example to inspire excellent customer service and teamwork among staff.
• Provide on-shift direction and guidance to Team Members, ensuring tasks are completed efficiently.
• Assist in onboarding, training, and coaching new and current employees.

Operations Management

• Supervise daily operations of the car wash, detailing bays, and retail store to ensure smooth workflow.
• Monitor the automatic car tunnel, self-serve bays, and equipment for proper functionality, and address issues as they arise.
• Oversee cleanliness and organization of the facility, ensuring high standards are maintained.

Customer Service

• Act as the primary contact for escalated customer concerns, resolving issues professionally and promptly.
• Assist customers in understanding and using available services and products.

Inventory & Retail Oversight

• Manage retail inventory by restocking, monitoring levels, and conducting regular checks.
• Ensure point-of-sale accuracy and assist with cash handling and closing procedures.
• Conduct safety checks on equipment and facilities, addressing hazards and ensuring a safe environment for staff and customers.
• Enforce company policies and procedures to maintain operational standards.

Administrative Support

• Provide the General Manager with shift reports and updates on staff performance, customer feedback, and operational challenges.
• Assist in scheduling and coordinating team coverage for shifts.