Raymond James Caravans has an exciting new position available!!
Aftersales/Customer Care Advisor
We require an Aftersales Advisor of the highest calibre to join our busy Service department at our dealership in Atherstone. We offer a superb opportunity to the right person, who is able to demonstrate an aptitude to learn and a keenness to develop in a rewarding career within the caravan industry.

Roles and Responsibilities.

• To correctly and efficiently handle warranty claims from the customer first reporting a problem to resolving whatever the issue maybe.
• To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company.
• To ensure all customer expectations and requirements are exceeded throughout
• To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
• To order parts and accessories, under the direction and supervision of the Service Manager.
• To ensure goods received are despatch or stocked on a daily basis.

Essential Skills to be a successful applicant:

• Excellent Customer Service
• Computer Literate
• Basic Knowledge of Caravans
• Motivated
• Friendly
• Able to work well within a team

This role will require you to work approximatley 1 in 4 Saturday mornings 9am-1pm, this is paid at overtime rate.

• To correctly and efficiently handle warranty claims from the customer first reporting a problem to resolving whatever the issue maybe.
• To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company.
• To ensure all customer expectations and requirements are exceeded throughout
• To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
• To order parts and accessories, under the direction and supervision of the Service Manager.
• To ensure goods received are despatch or stocked on a daily basis