THE ROLE:

We are looking for an organized, ambitious, and detail-oriented Card Operations Specialist to join our team. This role is responsible for the daily customer-related operations of our card product, and will work closely with the business and strategy team to optimize operations. This is an exciting opportunity for a smart, driven, and analytical professional who has a demonstrated ability to execute, problem-solve, and work with multiple shifting priorities.
Requirements:

WHAT YOU’LL BE DOING:

• Entering and updating cardholder information in our database
• Tracking and investigating cardholder fraud and dispute claims
• Helping to develop and implement new processes
• Calculating credit refunds and processing account adjustments
• Understanding and analyzing various reports
• Working with multiple departments to optimize procedures
• Perform additional duties as assigned