Card Services Associate at HawaiiUSA Federal Credit Union

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

23.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Card Servicing, Member Support, Dispute Processing, Fraud Mitigation, Compliance, Regulation E, Regulation Z, Visa Operating Rules, Mastercard Operating Rules, Transaction Monitoring, Account Adjustments, PIN Resets, Card Reissuance, Debit Card Servicing, Credit Card Servicing, ATM Card Servicing

Industry

Financial Services

Description

The Card Services Associate is a vital member of the Card Services Division. This role is key to ensuring our members receive seamless card experiences by performing card related servicing for all card types (ATM, debit, and credit). The Card Services Associate is also responsible for handling card disputes, mitigating fraud risks, and ensuring compliance with federal regulations and card operating rules. Key Responsibilities Card Servicing and Member Support * Assist members with inquiries related to ATM cards, debit cards, and credit cards: Card balances, Transaction history, Card declines. * Process card reissues, replacements, and PIN resets promptly. * Educate members and staff on card features, benefits, and usage guidelines. * Collaborate with other departments to address card-related issues efficiently. * Perform corrections/ adjustments to member accounts. Dispute Processing * Investigate and resolve cardholder disputes while adhering to Regulation E, Regulation Z, and Visa/Mastercard operation rules. * Handle chargebacks, unauthorized transactions, and fraudulent activity. * Maintain accurate records of dispute cases and outcomes. Fraud Mitigation * Monitor card transactions for suspicious activity and patterns. * Work closely with the Fraud team to identify potential fraud cases. Compliance and Regulation * Adhere to network rules/ regulations (e.g., Mastercard, Visa, Regulation E, Regulation Z). Qualifications & Experience * Minimum of two years of experience in card servicing or comparable work experience for a financial institution or customer service environment * Understanding banking regulations and retail banking products preferred. * Experience with ATM network management and credit card processing workflows preferred. * High School diploma or equivalent. Minimum Physical Requirements: * Sit for prolonged periods at a desk, working on a computer. * Reach, bend, twist and turn frequently. * Lift, pull, push, and carry up to 30 pounds on occasion. * We'll make reasonable accommodations for qualified applicants and employees with disabilities. Benefits and Pay: The expected pay range for Card Services Associate is $21 - $23 per hour. This pay reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. The pay offered may vary depending on the candidate’s experience, skills, and other relevant factors. We cover 100% of employee’s single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more. About Company: HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs. Make a difference one life at a time!

Responsibilities

The Card Services Associate ensures members receive seamless card experiences by performing servicing for all card types, including handling inquiries, processing reissues, and educating staff and members. This role is also responsible for investigating and resolving cardholder disputes while adhering to federal regulations and mitigating fraud risks through transaction monitoring.