Card Services Rep I at Eglin Federal Credit Union

Fort Walton Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

18.0

Posted On

26 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Fraud Monitoring, Transaction Research, Conflict Resolution, Attention To Detail, Communication Skills, Card Record Maintenance, Bill Pay Management, Diplomacy

Industry

Financial Services

Description

Starting Pay: $18.00 Position Closing Date: 07/13/2026 Role: Assists EFCU staff and members with ATM, Debit, and MasterCard accounts. Responsible for card record maintenance, fraud monitoring, Bill Payer, and other card-related services. Researches and resolves member issues involving payments, transactions, and card access. Essential Functions & Responsibilities: - Answer inbound calls assisting members with card and bill payer related questions and issues to include card status updates, transaction research, daily limit adjustments, and travel notifications. - Answer inbound calls assisting employees and members with bill payer, ATM, Debit and MasterCard account corrections, transaction postings, payment/finance charge adjustments, and re-calculations. - Manage ATM, Debit, Credit Card, and bill pay accounts using various computer systems and platforms. Processes card requests, replacements, and reissuance. Secures returned cards. Maintains and researches card file update errors. - Assist with transaction and payment research and exceptions, fraud monitoring, and reporting. - Assist Card Services Rep II with various tasks. - Performs other job-related duties required or assigned. Performance Measurements: 1. Provide professional, helpful, and service-driven assistance to all EFCU staff and members. 2. Research and resolve member issues in a thoughtful and accurate manner. 3. Maintain training and knowledge of internal practices and policies, as well as card issuing rules and regulations. 4. Demonstrate high ethical and moral standards with respect to member and employee treatment and confidentiality. 5. Demonstrate attention to detail and ability to meet strict deadlines. 6. Demonstrate excellent communication skills. 7. Manage responsibilities in compliance with applicable laws, regulations, standards, and internal policies. 8. Demonstrate ability to work independently and with teams. Knowledge and Skills: Experience One month to twelve months of similar or related experience. Customer service and problem-solving techniques required. Education A high school education or GED. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills Must be able to prioritize tasks. Must be able to pay attention to details. Must have problem solving skills. Physical Requirements Work Environment This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Responsibilities

Assists members and staff with ATM, Debit, and MasterCard account maintenance, including fraud monitoring and transaction research. Handles inbound calls to resolve issues related to card status, limits, and bill payment services.