Card Services Representative I at Honda Federal Credit Union

Torrance, California, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

78900.0

Posted On

20 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounting, Excel, Communication, Detail-oriented, Customer Service, Problem Solving, Card Management, Audit Management, Inventory Management, Payment Processing, Data Tracking, Fraud Management, Reconciliation, Value Loading, Card Fulfillment, Address Management

Industry

Financial Services

Description

Legal Entity: Honda Federal Credit Union Business Unit: Honda Federal Credit Union Division: 1CU Work Location: Torrance - Main Campus Location Shift: 1st Workstyle: Onsite Career Level: 2 Job Grade: Non-Exempt-4 (NE4) Salary Range: $52,600.00 - $78,900.00 Job Purpose This position provides very important daily operational management of several Corporate Card Programs that are integral to supporting American Honda and the credit union's Corporate Business Department. These card programs support Honda/Acura customer and dealership personnel programs by delivering funds to vehicle owners for service recovery and dealership personnel for sales incentive payments. Honda relies on accurate, timely, and efficient delivery of card plastic, card value loads, card operations, cardholder service, and payment collections to support various employee and business needs. Key Accountabilities Perform operation for several Honda Federal Credit Union (FCU) Prepaid Card programs, Fulfill shipment of monthly card requests, place value on card Track and invoice for card shipments, follow for payment and follow for payment Manage Card inventory for all branches Coordinate value and load payments and card cancellations/reissues/refunds with the accounting department Resolve customer problems as they arise Recommend program enhancements as observed or requested Assist with various card programs, customer communication, including answering phone calls, card account management, cardholder email communications and assist with program fraud management Track returned cards, provide outreach to update address records, and reship if possible Manage card destruction process monthly Assist in managing fulfillment of departmental audit request Monthly GL reconciliation of Branch Gift Card Programs Qualifications, Experience, and Skills Four-year college degree (BS or BA in relevant field Accounting course completion Two plus years in financial intuition back-office support role Two plus years in accounting or an accounting-related role Experience working with systems that process card transaction in-house versus outsource Advanced Excel skills, including Pivot Table work Excellent verbal and written communication skills Must be highly detail-oriented with excellent follow-up skills Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Responsibilities

The Card Services Representative I manages several Corporate Card Programs essential for supporting American Honda and the credit union's Corporate Business Department. Responsibilities include card operations, customer service, and ensuring accurate and timely delivery of card services.