Card Services Specialist at HIWAY CREDIT UNION

Falcon Heights, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

29.5

Posted On

27 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Communication Skills, Problem Solving, Microsoft Office, Basic Math Skills, Member Support, Quality Assurance, Card Services, Research, Collaboration, Process Improvement, Operational Issues, Ticketing Systems, Visa Payments, Debit Card Management, Auto Payment Setup

Industry

Banking

Description

Description Role: The Card Services Support Specialist contributes to the driving force behind excellence and precision of our credit union back-office operations. Demonstrates meticulous attention to detail and exceptional communication skills, and the ability to excel in a fast-paced environment. Embodies the highest standards of quality by ensuring an efficient and accurate process that delivers on our promise of superb member experience Major Duties and Responsibilities · Address member concerns (internal/external queries) and research/resolve inquiries · Assist with incoming calls · Assist with setting up auto payment · Completing member insight tickets and email requests · Assist with balance transfer requests · Order and close out Debit/Credit Card accounts · Assist with new card account validation · Review quality assurance reports · Work Debit Card exception report postings · Prepare monthly charge off report for collection department · Process return Visa payments as needed · Assist with Manage Card issues · Open tickets with Velera to assist with resolutions from inquiries as needed · Process loss/stolen reports and rejects · Review of new Visa account report for accuracy · Review and post FDR payment exception report · Complete Visa denial report · Assist with deceased member coding · Assist with keying Debit Card rejects for accounting · Research for out of balance VISA GL settlement · Work return check deposits from ATM’s · Create profiles for quick assist · Complete manual address report · Supports the organization with contributions to special projects and other duties as assigned · Collaborate with team members and other departments to resolve operational issues and identify process improvements to help optimize workflows. Other Duties · Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control · Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back · Regular and predictable attendance · Perform other duties as assigned to support effective department operation Requirements Experience/Education/Certifications/Licenses · Minimum High School degree or equivalent · Minimum 1-2 years of card services experience preferred Demonstrated Knowledge · Working knowledge of Microsoft Office products · Detail oriented · Basic math skills Communication Skills Ability to proactively respond to members/staff to problem solve based on guidelines; written communications are based on templates but can be modified. Physical Requirements Ability to sit an stand; answer calls; operate computer; interact with internal staff and public on the phone; travel to designated offices; lift up to 20 lbs Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations. The salary range for this position is: $25.20-$29.50/hour. This range reflects the base salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.

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Responsibilities

The Card Services Support Specialist addresses member concerns, assists with inquiries, and ensures efficient processing of card services. They also collaborate with team members to optimize workflows and resolve operational issues.