DO YOU WANT TO MAKE A DIFFERENCE?

Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members.
Position Title: Electronic Services Specialist
Department: Electronic Services
FLSA Classification: Non-Exempt
Reports to: Electronic Services Manager

EDUCATION/CERTIFICATION:

High School degree or GED is required.

REQUIRED KNOWLEDGE:

Basic understanding of MS Office Suite is desired.
Basic knowledge of financial institution applications.

EXPERIENCE REQUIRED:

Two years clerical/financial institution/operations & customer service experience.

SKILLS/ABILITIES:

Excellent verbal and written communication skills.
Good analytical, creative, and problem-solving skills.
Excellent computer skills.

COMMUNICATION SKILLS:

Must frequently convey detailed or important instructions of ideas accurately and quickly.

VISUAL ABILITIES:

Average visual acuity necessary to read, prepare and inspect documents or products.

• Performs ACH processing, including exceptions and stop payments.
• Performs processing for the debit/credit card programs, including handling exceptions and processing disputes.
• Processes credit card payments.
• Inputs travel notifications for debit and credit cards.
• Monitors overdrawn accounts.
• Performs account maintenance on active and closed accounts.
• Responds to bill payment inquiries.
• Performs other duties as assigned.