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Cardlink Production Support Lead at Encora

, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cardlink Version 1, Cardlink Version 2, Credit Card Issuing, Credit Card Acquiring, Incident Management, Root Cause Analysis, Troubleshooting, Team Management, Banking, Financial Services, Compliance, Audit, Regulatory Activities, Technical Deliverables, Business Logic

Industry

IT Services and IT Consulting

Description

Role Overview We are seeking a Cardlink Production Support Lead with strong credit card domain knowledge to support and manage Cardlink applications. This role acts as Level 5 Production Support, leading incident management, guiding the team, and ensuring system stability. Key Requirements Hands-on experience with Cardlink Version 1 & 2 within the last 10 years Strong understanding of end-to-end credit card issuing and acquiring processes (authorisation, embossing, GL, etc.) Ability to read and interpret code for troubleshooting (no heavy development required) 2–3 years of team management experience Experience working in banking / financial services production support Roles & Responsibilities Act as Production Support Level 5 Lead major incident management, root cause analysis, and resolution Provide on-call / after-hours support when required Troubleshoot incidents related to credit card business logic Review technical deliverables and guide team members Manage demand, resources, and coordination with Infrastructure & Security teams Work with stakeholders across business and technology teams Support compliance, audit, and regulatory activities

Responsibilities

The Cardlink Production Support Lead will act as Level 5 Production Support, leading major incident management and ensuring system stability. They will also guide team members and manage coordination with Infrastructure & Security teams.