Cardmember Maintenance Inquiry Analyst at American Express Company South Africa

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Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent Written And Verbal Communication, Listening And Probing Skills, Self-Sufficient Work Ethic, Strong Organizational Skills, Negotiating Skills, Problem Solving, Interpersonal Skills, Networking Skills, Customer Service, Analytical Skills, Ability To Manage Priorities, Composure Under Pressure, Flexibility, Team Player, Relationship Building, Innovative Approach

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? What’s in store for you? Updating cardmember account information. Replying by written correspondence in English or Chinese to cardmember requests. Review, analyze, and process account maintenance requests from cardmembers or other internal stakeholders. Turn each and every correspondence into a relationship-building experience. Maintain subject matter expertise and knowledge by proactively engaging in production service delivery Maintain flexibility in accordance with business requirements, specifically shift support/working hours. Resolving the customer enquiries end to end with an innovative and creative approach Handling a wide range of general and sometimes complex inquiries and problems including account balance, disputes, Membership Rewards, interest calculations Understand, determine and anticipate customer needs and present solutions as appropriate. Support changes that will be implemented out of business needs, adjustments to company policies, process. Team player with a desire to meet and exceed expectations. Minimum Qualifications Excellent written and verbal communication, listening and probing skills Self-sufficient and self-motivated work ethic, Strong organizational skills and ability to work as part of a team to achieve goals Proven experience with negotiating/problem solving Ability to work within a busy and demanding team environment Strong interpersonal and networking skills Commitment to the highest level of customer service. Analytical and problem-solving skills Ability to identify and act on issues which may impact this customer experience Ability to manage own priorities Ability to maintain composure under pressure in a demanding environment Required languages – English. Cantonese / Mandarin will be an advantage Delivers to our customers and shareholders Works well in teams and co-operates across departments Builds and leverages relationships We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

The role involves updating cardmember account information and responding to inquiries through written correspondence in English or Chinese. Analysts will also handle account maintenance requests and resolve customer inquiries with a focus on relationship-building.