Cards Operations Senior Specialist - Issuance at Wise

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

5800.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SLA Management, KPI Achievement, Issue Investigation, Escalation Handling, Incident Management, Operational Procedures, Stakeholder Support, Process Improvement, Risk Assessment, Mitigation, Training, Mentoring, Attention To Detail, Accuracy, Customer Focus, Communication

Industry

Financial Services

Description

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description Role Scope Maintaining consistent and high level execution of recurring responsibilities within the designated domain; Supporting own team in reaching main performance metrics targets and SLA's set to Operations organisation; Meeting individual SLA's and KPI's set for the role; Investigating, solving and escalating any issues connected to respective domain in a timely manner; Acting as the first level escalation point on the cases and crisis level within own domain, and handling incidents in your area of expertise; Following operational procedures and keeping track of critical updates; Supporting stakeholders in solving complex problems related to their area of ownership and ensuring timely and relevant communication; Driving product and process improvement in their domain in collaboration with stakeholders; Coordinating product and processes related risk assessment and mitigation initiatives; Supporting or owning training and mentoring responsibilities of new and existing specialists. Qualifications What will make you successful in this role You’re accurate and pay attention to detail. You’re meticulous and accurate in your task execution. You have a track record of managing complex operational or logistics situations You’re SLA driven and are motivated to hit team and personal metrics. You place customers first and you make no compromise on this. You’re a clear and honest communicator and able to articulate potential improvements. You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued. You’re proactive and collaborative. You’re flexible with your work hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays. Bonus: You’ve worked in card manufacturing or have experience with supply-chain/delivery optimisation. Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. Compensation: SGD 5800 - SGD 5800 - monthly

Responsibilities

The role involves maintaining high-level execution of recurring responsibilities within the designated domain, supporting the team in meeting performance targets and SLAs, and investigating and solving domain-related issues promptly. Specialists will also act as the first level escalation point for cases and incidents within their area of expertise.