Care Access Associate at Four Seasons, The Care You Trust

Flat Rock, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Knowledge Of Federal Regulations, Knowledge Of State Regulations, Knowledge Of Local Regulations, Knowledge Of Medicare Conditions, Knowledge Of HIPAA Privacy Rules, Knowledge Of Electronic Medical Records, Intermediate Data Entry Skills, Attention To Detail, Excellent Organization Skills, Excellent Interpersonal Skills, Excellent Written Communication Skills, Excellent Oral Communication Skills, Ability To Work Under Pressure, Ability To Work With Minimal Supervision, Ability To Interact With Various Departments, Ability To Plan And Prioritize

Industry

Hospitals and Health Care

Description

Care Access Associate Reports To Care Access Clinical Team Leader Status Non-Exempt Shift Refer to Offer Letter Location Refer to Offer Letter POSITION SUMMARY: Coordinates the referral aspects of a patient’s admission from initial inquiry through the transfer of referral to the clinical team. ESSENTIAL DUTIES & RESPONSIBILITIES: * Coordinate referral calls from various referral sources, such as hospitals, nursing homes, assisted living facilities, and physician offices * Communicate agency services to prospective patients, families, and other referral sources * Facilitate communication between and among the Palliative Care Team and Administrator, Hospice Divisional (clinical) directors, Response Center Team, and Referral sources * Confirm payer information and facilitate completion of necessary consent documentation to start service * Enter patient data into an electronic medical record system * Abide by all agency privacy, confidentiality, and HIPAA policies * Coordinate all electronic referrals and record retrieval when necessary with Four Seasons teams * Answer, direct and track all incoming inquiries about Four Seasons services * Perform other duties, as assigned KNOWLEDGE, SKILLS & ABILITIES: * Knowledge of Federal, State and Local regulations and Medicare Conditions of Participation * Knowledge of HIPAA privacy rules and regulations * Knowledge of electronic medical records systems * Intermediate data entry skills * Strong attention detail and accuracy * Excellent organization skills * Excellent interpersonal skills * Excellent written and oral communication skills * Ability to work under pressure to meet deadlines * Ability to work with minimal supervision * Ability to interact with various departments throughout the organization * Ability to work flexible hours, if needed * Ability to participate as a team player to coordinate projects * Ability to plan, prioritize and coordinate multiple projects MINIMUM QUALIFICATIONS: Education: * High School Diploma/GED Experience: * 2-3 years of progressive referral/call center administrative experience within a health care, home care, and/or hospice environment preferred Licensures & Certifications: (if applicable) * Valid driver’s license and proof of automobile insurance SUMMARY OF PHYSICAL REQUIREMENTS: * Walking, standing, sitting * Bending, reaching, twisting, turning * Climbing stairs/other INTENT & FUNCTION: All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the duties of the position. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. JOB DESCRIPTIONS ARE NOT INTENDED AS AND DO NOT CREATE EMPLOYMENT CONTRACTS. THE ORGANIZATION MAINTAINS ITS STATUS AS AN AT-WILL EMPLOYER.

Responsibilities

The Care Access Associate coordinates the referral aspects of a patient’s admission from initial inquiry through the transfer of referral to the clinical team. This includes facilitating communication between various teams and confirming payer information to start services.