ABOUT YOU:

A successful candidate would hold the following skills, attributes, and experience:

• Strong attention to detail and organisational skills
• An understanding of business systems and processes
• Proficient in the use of Microsoft suite
• High level communication skills
• Pro-active approach to problem solving and ability to take initiative
• A desire to join a fun and friendly team!

ABOUT THE ROLE:

A perfect opportunity for anyone with experience in administration who enjoys bringing efficiency to systems and seeing the best outcomes for people who are in need of health services.
The Care Access Officer position plays an important part our administration team and with an essential role in client bookings, supporting our allied health professionals to deliver prompt, high-quality services.

AS THE CARE ACCESS OFFICER AT VITAL HEALTH YOU WILL BE RESPONSIBLE FOR:

• Supporting clinicians to manage their diary, including bookings / rebookings / charging / documenting / maintaining clinical supports and meetings in their diary
• Support Clinician as required to effectively deliver therapy by assisting with forms, preparation for outreach / home visit or offsite therapy session
• Providing NDIS administrative support to clinicians; including coordinating NDIS service agreements
• Maintaining communication with clients, families, stakeholders & clinicians; and Contributing updates and feedback to NDIS case conferences;
• Assisting clinicians with forms, preparation for outreach / home visit or offsite therapy session
• Ensuring clinic and clinic rooms cleanliness process is completed correctly
• Ensuring payments processes, reconciliations, and responses to incorrect processes and client outstanding fees are followed correctly and timely
• Maintaining up-to-date information for all client records
• Ensuring processes are followed ie. referrals, bookings, appointments, charging and rebooking