Care Advisor at Allianz Global Corporate & Specialty SE

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Healthcare, Call Center Experience, Microsoft Office, Communication, Multi-Tasking, Problem Solving, Team Collaboration, Product Knowledge, Client Coordination, Hospital Admissions, Evacuations, Repatriations, Service Standards, Customer Satisfaction, Retention

Industry

Financial Services

Description

BENEFITS/PERKS Competitive Salary 13th and 14th month salary guaranteed Performance Incentive Plan / Yearly Bonus Retirement Program and Group Life Insurance Hybrid Work Set-up after 6 months working on-site Be part of a pioneer team JOB DETAILS / ROLE PURPOSE Our Customer Service/Care Advisors are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must be focused with meeting the needs of our clients as well as collaborate with other departments, consistently delivering a high quality of service and committing to continuous improvement. KEY RESPONSIBILITIES Key responsibilities will include, but are not limited to, the following: Responding to queries regarding coverage, claims, hospitalisation, complaints Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention KEY REQUIREMENTS Previous Call Center experience in a Healthcare Account is required Bachelor's Degree, Medical Allied preferred Can work with minimal supervision and comfortable working with deadlines Strong Knowledge of Microsoft Office (Excel, Word) Must be willing to work in rotating shifts Must be willing to work onsite in Makati for the first few months Fluent English Applicants who are able to start ASAP will be prioritized Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Great to have you on board. Let's care for tomorrow.

Responsibilities

Care Advisors respond to client queries regarding coverage, claims, and hospitalizations while ensuring high-quality service. They assist in coordinating hospital admissions and follow up on individual cases.