ABOUT THIS OPPORTUNITY

Are you highly organised, people-focused, and ready to make a real impact? We’re looking for a dedicated Care Advisor to join our team in our Hurstville and Bankstown where you will coordinate daily care schedules for clients and caregivers across the Sydney Hurstville and Bankstown regions.
The Care Advisor is expected to perform a variety of duties in the coordination and administration of activities associated with the care of current and potential clients. As the first point of contact for our clients, families and or their representatives the Care Advisor is a brand ambassador ensuring a superior customer service.

• Consultatively sell Dovida services to prospective clients and gain commitment while making recommendations that will best benefit the client.
• Coordinate & organise Care Consultations or ensure follow-up steps are actioned
• Follow up on all client leads and referrals including answering client or client family members enquiries to assist them to find the most suitable home care option for their needs and circumstances.
• Be knowledgeable about a wide range of local resources so that you can inform clients and/or client family members about resources and/or services available to them or seek out tailored resources to meet specific needs.
• Development of a nurturing strategy to ensure all active Service Enquiries are followed up on, providing ongoing information to assist the perspective client with choice
• Use a consultative sales process to discover client’s additional needs and strengthen the relationship. · Research and identify sources for client referrals.