Care Advisor - Portuguese at Allianz Global Corporate & Specialty SE

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Management, Microsoft Office, Multitasking, Communication, Problem Solving, Time Management, Team Coordination

Industry

Financial Services

Description

What you do Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement. Your key responsibilities: Responding to queries regarding cover, claims, hospitalization, complaints Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2% Multi-tasking of daily assigned workload as well as ad hoc assignments and follow upon individual cases Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required Multi-tasking of daily assigned workload as well as ad hoc assignments and follow upon individual cases Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retentio Data Management: Strengthening data management practices could ensure that customer information is handled securely and efficiently, aligning with industry best practices for data protection and privacy. What you bring Experience in a customer focused role , in a an administrative capacity Previous experience in call center environment would be beneficial. Experience working in pressurized environment with tight deadlines. Strong Knowledge of Microsoft Office ( Excel, Word). Applicants must be flexible to work within our rotating shift patterns Valid EU work permit with the ability to work full time year round. Fluency in English and second language (Portuguese) What we offer: Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits: Dynamic and Multinational working environment Trainings and programs dedicated to Learning and Development (e.g. free accesss to LinkedIn Learning) A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc. Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad. Discouts on Allianz Partners products Modern Offices

Responsibilities

Care Advisors respond to customer queries regarding cover, claims, and hospitalization while ensuring high-quality service. They also assist in coordinating hospital admissions and manage individual cases effectively.