Care Advocate Outbound at Transcarent

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Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

20.5

Posted On

19 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Performance Based Environment, Personal Accountability, Quality Improvement, Adaptability, Workload Management, Problem Solving, Team Collaboration, Detail Oriented, Concierge Level Service, Engagement, Trust Building, Motivation, Proactive Communication, Triage

Industry

Hospitals and Health Care

Description

The Care Advocate Outbound I, reporting to Outreach Supervisor, is the trusted go-to resource who helps get members engaged with Accolade and enrolled in targeted programs. You’ll have the opportunity to help members get the right care at the right time… no problem is too big or too small. A successful candidate will be effective at properly educating members on the benefits of Accolade services while delivering a high quality member experience. A day in the life… Make at least 100 outbound calls a day Deliver effective and enthusiastic communication to encourage and motivate members to utilize Accolade’s services and be proactive about their health Collect pertinent history from our members and triage to the appropriate frontline care team member Provide concierge level service with every member we connect with and establish a successful rapport to instill trust in our team Proactively communicate the benefits and the value of our service with every member contact Independently manages task load to support outbound and inbound interactions to and from our members on a daily basis Meet personal/team qualitative and quantitative targets Handle the General Engagement cases What we are looking for… 1+ years employment experience in the customer service industry, the service industry, administration, or reception Excellent written and verbal communication skills with proven ability to communicate with individuals at various levels within the organization Ability to thrive in a performance based environment Demonstrate high level of personal accountability Commitment to quality and continuous improvementAbility to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment Ability to independently manage one’s own workload to meet the demands of the business Operate from a perspective of truly caring about our clients and creating value for them Change champion and adapt to change quickly Detail-oriented, inquisitive, problem-solving in nature Proven ability to roll up your sleeves and make a contribution quickly Thrive in a team environment. A team player capable of collaborating with individuals throughout the organization This is a full-time position, and general hours of work and days are Monday-Friday 9:00 a.m. to 6:00 p.m CST. As a remote position, the hourly pay for this position is: $20.50/hour Who we are Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care. We are looking for teammates to join us in building our company, culture, and Member experience who: Put people first, and make decisions with the Member’s best interests in mind Are active learners, constantly looking to improve and grow Are driven by our mission to measurably improve health and care each day Bring the energy needed to transform health and care, and move and adapt rapidly Are laser focused on delivering results for Members, and proactively problem solving to get there Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: Competitive medical, dental, and vision coverage Competitive 401(k) Plan with a generous company match Flexible Time Off/Paid Time Off, 12 paid holidays Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance Mental Health and Wellness benefits Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

Responsibilities

The Care Advocate Outbound I engages members through outbound calls to educate them on Accolade services and encourage their participation in health programs. They are responsible for managing their task load and ensuring a high-quality member experience.