Care Advocate at Wellth

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

28.0

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Empathy, Problem Solving, Organizational Skills, Bilingual, Health Insurance Knowledge, Care Coordination, Motivational Interviewing, Coaching Techniques, Technical Support, Healthcare Navigation, Critical Thinking, Proactive Approach, Solution-Oriented, Technology Proficiency

Industry

Hospitals and Health Care

Description

About Wellth: Wellth is a fast-growing, growth-stage digital health company headquartered in Los Angeles. Our mission is to motivate people living with chronic conditions to make healthier choices, every single day. We use behavioral economics, habit science and technology to motivate lasting behavior change in some of the highest need and most underserved populations in the US (Medicare and Medicaid), drastically changing their quality of life and health outcomes. We have demonstrated results with several large insurers and health systems (e.g. reducing hospitalizations by over 40%), and are now rapidly scaling. Our goal is to be the category leader in improving health outcomes for hard-to-engage populations. A key difference at Wellth compared to other digital health companies is that our users (Members) actually use Wellth every single day - think TikTok tier daily engagement (and data generation!). But most importantly, our work quite literally saves lives by stabilizing chronic disease patients and preventing disease progression, hospitalization, and other bad outcomes. We are a mission-driven company where you work with incredible talent and see tangible differences directly from your impact and influence. About the Role: As a Care Advocate at Wellth Rewards, you’ll be a trusted guide for our members. You will help members navigate their personalized Wellth program, resolve technical issues, and access healthcare services available through their insurance and care providers. This is a non-clinical role focused on proactive support and guiding members. You'll help connect members to appropriate care and resources, such as primary care providers, prescription services, or transportation options, acting as an advocate and facilitator. Your goal is to remove barriers to care and set each member up for success in managing their health. Key area of responsibilities: Make 60+ outbound calls per day to engage members, re-establish contact, and motivate them to complete important health actions (e.g., scheduling primary care visits, completing labs such as A1C or KED, optimizing prescriptions). Use motivational interviewing and coaching techniques to influence and encourage behavior change, while maintaining empathy and respect for each member’s situation. Identify and resolve barriers to care, such as arranging transportation, coordinating Rx delivery, helping members access blood pressure cuffs or other health tools, or connecting them to community resources. Answer questions about the Wellth Rewards program and provide support for technical or app-related needs when members engage. Assist with healthcare navigation tasks, including finding providers, scheduling appointments, and arranging follow-up care. Re-engage members who have fallen behind on program check-ins or adherence goals. Communicate across channels (phone, text, email) with clarity, empathy, and persistence. Escalate complex or unique issues through the appropriate internal channels. Share feedback and insights with the team to continuously improve outreach strategies and member impact. Perform other duties as assigned. Required skills and abilities: Excellent customer service and communication skills Empathetic, proactive, and solution-oriented approach Strong critical thinking and organizational skills with the ability to problem solve and navigate multiple tools Highly proficient using technology and learning new systems quickly Bilingual (English/Spanish) Prior working experience and understanding of health insurance or care coordination Local to Los Angeles preferred, however this is a remote position. Education and Experience: High school diploma or equivalent required Prior customer service or healthcare navigation experience Experience working with diverse or underserved populations is a plus Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. - Base Compensation: $22 hr - $28hr USD You will enjoy working with us at Wellth. The benefits of working with us include: Flexible working arrangements, supporting strong remote-first practices and tools with the option to work in our excellent gathering space in Marina Del Rey. Robust paid time off and generous parental leave program. Competitive salary & commission structure. Health, dental, vision insurance, and FSA/HSA plans. Ability to have a positive impact on people who need it most. Support of a highly dedicated team focused on building the future of healthcare. Wellth is an equal-opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Responsibilities

As a Care Advocate, you will guide members through their personalized Wellth program, helping them navigate healthcare services and resolve technical issues. Your role involves making outbound calls to engage members and motivate them to complete important health actions.