About the job

Company Description CCH Group is the largest care company in the UK, founded in 2009 and now operating more than 260 sites across the country. With around 13,000 employees, the group delivers approximately 1.5 million hours of care each month, focused on keeping people comfortable, safe, and happy. CCH Group is composed of 32 operating companies united by a single vision: to be the best place to work in care. The organization places its people at the heart of the company, believing that supporting team members enables them to provide exceptional care to those who rely on its services.

Role Description The Care Assistant role at CCH Group is a full-time, on-site position based in Chester. The Care Assistant will support individuals with daily living tasks such as personal care, mobility, meal preparation, and medication prompts, while promoting dignity, independence, and choice. Day-to-day responsibilities include monitoring the wellbeing of people receiving care, documenting observations accurately, and communicating any changes to senior care staff or healthcare professionals. The role also involves building trusting relationships with individuals and their families, contributing to care planning, and maintaining a clean, safe, and welcoming environment in line with company policies and regulatory standards. Care Assistants are expected to work collaboratively with colleagues, follow established procedures, and participate in ongoing training to deliver consistently high-quality care.

Qualifications

• Strong interpersonal and communication skills, with the ability to build rapport and provide compassionate, person-centered support.
• Ability to assist with personal care, mobility, and daily living activities while maintaining dignity and respecting individual preferences.
• Attention to detail in recording information, following care plans, and adhering to health, safety, and safeguarding procedures.
• Reliability, flexibility, and the capacity to work effectively in a team and follow guidance from senior staff.
• Basic computer and record-keeping skills for documenting care notes and accessing care-related information.
• Previous experience in care or support work is beneficial but not essential; full training can be provided.
• Relevant care-related qualification (e.g., NVQ/QCF in Health and Social Care) is an advantage.
• Willingness to undergo necessary background checks and to participate in ongoing professional development.

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