WHO WE ARE

Loveday & Co. offers over 100 years of combined experience in elderly care, healthcare and hospitality. Loveday is recognised as the premier provider of luxury care services in London. We are passionately devoted to enhancing the lives of our members and their families. We blend our expertise in providing tailored, compassionate care, with world-class hospitality, to create an unrivalled culture of uncompromising excellence in everything we do. Based on the success of our award winning first home in Chelsea Loveday, is expanding across London with both additional properties and innovative new services for seniors.

COMPANY REQUIREMENTS: (APPLICABLE TO ALL TEAM MEMBERS)

Values: To fully integrate and maintain the values of the organisation in all aspects of your work by:

• Ensuring that your behaviour and attitudes are congruent with the company vision and values.
• Ensuring the Above & Beyond ethos of the company is appropriately interpreted, integrated and upheld.

Helping create an environment that fosters teamwork, promotes inclusion and which supports and respects members, other employees, partner agencies and suppliers.
Diversity and Inclusion: To uphold the company ethos of Loveday by encouraging and modelling positive values, supporting and empowering others and respecting diversity.
Guidance: To demonstrate an understanding of, and compliance with, company policies and procedures.
Safety: To work in a way that promotes your safety and that of others. To fulfil health and safety requirements under current legislation and to report concerns upwards through the line management structure.
Participation: To contribute to the development of company policy by participating in meetings, working parties, inspections, conferences, and investigations as required.
Concerns: Report concerns upwards through the line management structure and, if necessary, to use the company’s ‘whistleblowing’ procedures.
Deputise: To be familiar with the work of your line manager and deputise for him/her, when required, in their absence.
Professionalism: To act professionally and maintain appropriate boundaries.
Communication: To regularly report to your line manager and colleagues on material matters about the specific tasks of your role.
Records: To periodically monitor and ensure that you manage and maintain accurate and timely records so that the highest standards of probity and accountability are achieved and all organisational requirements and targets that apply to the post are met.
Plans: To demonstrate an understanding of the current company’s business plan and performance indicators
Finances: To assist in the control of both income and expenditure within company limits and the project department budget.
Shortfalls: Identify and report deficiencies in services to your manager.
Liaison: To liaise at an appropriate level with a range of agencies. Including CQC. Social, services and Health Services.

• Provide direct care to members supporting and promoting their independence choice, dignity and overall wellbeing.
• Care activities will include but not be restricted to the following.
• Washing, showering, bathing
• Promoting continence and assisting with toileting
• Assisting with dressing
• Assisting with food and fluid intake
• Mobility
• Ensuring that they are aware of and participate in developing Person-Centred Care Plans with the Named Nurse and the Member.

Particular attention must be paid to having full awareness of any special support needs, for example:

• Use of moving and handling equipment, wheelchairs and any specific mobility aid required by a member
• Dietary needs, specialist aids for eating or drinking, and choke risk.
• Any medical issues for example diabetes
• Communication needs used Cultural needs Chosen daily routine
• Care will be provided in line with each member’s Personal Care Plan.
• The Care Assistant will liaise with the relevant Manager, registered Nurse or Care Coordinator to help facilitate any changes in the Care Plan.
• Providing ongoing support for the members, their family and the Nursing Team. This includes liaising with the members and their family to ensure they have supplies of personal clothing and grooming or beauty products that the member prefers to use.
• This also includes liaison with the laundry staff to ensure all clothing is laundered.
• Ensure all equipment is stored in line with the manufacturers’ instructions and is cleaned and stored appropriately after use.
• Faults will be reported and recorded in the maintenance log, with equipment taken out of action to promote members’ safety.
• Participate in members’ activities and events held at the Loveday & Co home.
• The Care Assistant has a duty of care to respond to and provide support for requests for help, including emergency calls.
• Embrace opportunity to develop skills and provide wider services and support actions to members, for example, blood pressure monitoring, urine analysis and support medication administration.
• Closely monitor and report on members’ daily progress, ensuring all observations and interventions are documented in line with the required service standards, including completing fluid balance charts, nutritional intake records, turn charts as required.
• Support members to create a homely environment in their individual suites, assisting with organising their environment to promote wellbeing and independence.
• Support and participate in the development of meaningful activities and therapies for members. This may include supporting members to attend chosen home activities within the community, for example, shopping, attending GP and using sports facilities.
• Attend initial and updated mandatory training as required, and actively engage in clinical or professional supervision including one-to-one meetings and yearly reviews, ensuring personal professional knowledge and competency is maintained.
• At all times support a learning culture.
• Work flexibility within contracted hours (days, nights, weekends, bank holidays) to ensure resources are used efficiently and, where chosen, sign an opt-out clause under Working Time Directives.
• Wear the provided staff uniforms in order to reflect a positive Loveday & Co image in line with the Loveday and Co Appearance Policy and Procedure.