Duties
- Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products and services to customers when appropriate
- Enter customer information and interactions into the database accurately and efficiently
- Analyze customer data to identify trends and recommend improvements to enhance the customer experience
- Communicate effectively with customers in both English and Spanish, ensuring clear understanding of their needs
- Maintain a high level of phone etiquette and professionalism at all times
Requirements
- Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages
- Strong data entry skills with a high level of accuracy and attention to detail
- Ability to analyze customer data and make recommendations for improvement
- Multilingual abilities are a plus
- Previous experience in a customer service role is preferred, but not required
This is an exciting opportunity for individuals who are passionate about providing excellent customer service. If you have strong communication skills, enjoy working in a fast-paced environment, and are fluent in both English and Spanish, we would love to hear from you!
Job Types: Full-time, Part-time
Pay: £12.21-£17.31 per hour

Benefits:

• Bereavement leave
• Company pension
• Free parking
• On-site parking
• Sick pay

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In perso

Please refer the Job description for details