Job Title: Care Assistant
Contract Type: Permanent
Salary: £25,673.65 per annum
Working Hours: 37.5 per week
Working Pattern : Mix of 0700-1500 and 1430-2230 including weekends and bank holidays on a rota basis
Location: Keswick Gardens, Rochdale

ABOUT YOU

We are looking for someone with:

• Experience of working in a customer focused, residential environment, offering personal care to a diverse group of people
• An awareness of housing and Health and Safety legislation and regulation National Care Standards Awareness
• Flexibility to work hours to meet customer and business needs, which may include working outside of normal office hours and lone working

• Work as part of a committed and compassionate team, delivering an outstanding experience to customers whilst being supported by your colleagues and Line Manager
• Recognise and identify each individual customer’s needs to ensure a person-centered approach and that the customer is at the heart of everything we do by:
• Working with customers to provide light general household domestic duties, for example - cleaning, laundry, ironing, etc.
• Helping customers with the management of their personal affairs when this is part of their individual support plan e.g. reading letters, managing utilities, handling small amounts of money for shopping
• Communicate clearly, building trusted relationships with customers and their wider support network (family, friends, GPs, Social Worker, etc.)
• Provide companionship to customers, engaging in conversation to build genuine and trusted relationships
• Encourage customers to participate in social activities and feel part of the community
• Ensure customers are safe at all times by carrying out all of your duties within Riverside’s Policy and Procedure framework e.g. health & safety, equal opportunities, cash handling, etc
• Take pride and initiative in working with customers to meet their needs, creating a safe, comfortable and respectful living environment
• Maintain detailed, accurate records of care and medication support provided, as well as tasks undertaken
• Promptly respond to and report any concerns relating to the care, support, well-being or behaviour of customers to a manager, making comprehensive records, ensuring customer confidentiality is observed at all times
• Recognising any signs of abuse and immediately reporting them to a manager, ensuring local safeguarding procedures are followed
• Record all complaints and proactively talk through the complaints procedure with customers
• Deliver your role in line with the Riverside company values - “Our Riverside Way”
• Delivering and enabling customers to meet the aspirations within their individual support plans, whilst keeping up-to-date information on customers’ changing needs
• Providing direct personal care to customers in line with Care Quality Commission (CQC) definitions including showering, shaving, toileting, continence management and personal hygiene (training provided)
• Helping customers to go to bed, wake up, dress and maintain their personal appearance.
• Safely helping with customer’s mobility difficulties and using assessed equipment, aids or other manual handling equipment
• Administering and supporting medication for customers
• Assisting with preparation of meals, snacks and drinks where necessary