SERVICE DESCRIPTION

At Abacus Care & Support, we are dedicated to providing a Supported Living environment for the People We Support where their needs are holistically met. Our friendly, hardworking team commit themselves to achieving this goal.
The People We Support are adults with learning disabilities, learning difficulties, acquired brain injury, complex needs, behavioural challenges, mental health conditions and physical disabilities and other associated health needs.

JOB SUMMARY

As Care Coordinator in a Supported Living setting, you will assist the efficient and compliant operation of Abacus’ services. The priority of our service is to ensure each Person We Support will receive specially considered support, individual to their needs.
You will be required to work independently at times as well as part of a team.
Post-holders will promote the dignity and independence of People We Support who, at all times, will remain the heart of the service.
This position is office-based at our Head Office in Letchworth Garden City, with requirements to travel to services (London and the Home Counties).
It is essential that the post holder has a valid UK driving licence and is able and willing to drive.
You may be required to reasonably travel to additional locations as necessitated by the needs of the business.
You will not be required to work outside the United Kingdom.

EDUCATION AND QUALIFICATIONS

You are not required to hold specific qualifications prior to commencement, and will be sufficiently trained. However, you should have completed previous training (of some capacity) within a care setting.

EXPERIENCE

You will have proven experience of:

• Organising and prioritising workflow
• Keeping accurate records at work
• Utilising IT systems

OPERATIONAL TASKS

• Maintain systems related to schedules and support packages, ensuring that: hours and shift patterns are correct at all times, and; any ended packages have been removed from the system
• Involvement in setting up of new package including system set up and co-ordination of introduction meetings, initial rotas etc.
• Provide operational support in relation to complaints, staff grievances and disciplinary issues.
• Support recruitment by:
• Actively participating in recruitment meetings to establish exact recruitment requirements
• Interviewing new care staff where appropriate and support colleagues
• Monitoring compliance status of support delivery team and requesting appropriate documentation or training courses in a timely manner
• Assist in the management of incoming calls and ensuring all communication coming to the branch is acknowledged and passed to the correct person to deal with
• Support the teams to maintain information of People We Support and documentation by using systems and process to identify tasks that require completion. Record completed tasks on the system and undertaking any relevant filing
• Engage and support in business growth activity
• Support the Registered Manager/Service Manager in/with meetings, assessments, spot checks and various other tasks
• Monitor and gather data from quarterly KPIs
• Ensure that the services have the equipment they require
• Organise assessments and maintenance checks
• Source and recommend training for the support staff
• Review and update the care and support plans
• Review audits ensuring that they contain the correct information and are being carried out in each service, effectively and in a timely manner
• Source appropriate activities, day centres and trips for People We Support