Job Introduction
Join Our Team as a Care Co-Ordinator and Make a Real Difference Every Day!
Our approach to healthcare is refreshing, innovative, and most importantly rooted in care. We put patients at the heart of everything we do, and we’re looking for someone just as passionate to join us on that journey.
As a Care Co-Ordinator, you’ll play a key role in supporting patients through every step of their care journey. Working across Amesbury and nearby communities, you’ll become a vital point of contact for patients and their carers, someone they can rely on for guidance, reassurance, and support.
You’ll work closely with GPs and other healthcare professionals within the Primary Care Network to identify and support patients who would benefit from extra coordination and care planning. By helping them navigate the healthcare system with ease, you’ll ensure their needs are met, their care is well joined-up, and their wellbeing is always the top priority.
This is a role where your compassion, organisation, and communication skills will truly shine – and where you’ll know you’re making a real impact, every single day.
If you’re ready to be part of a friendly, values-driven team that’s committed to better patient care, we’d love to hear from you.
Get in touch with Sarah Furia, Community Team Manager, at Sarah.Furia@hcrgcaregroup.com for more information.

Main Responsibilities

• The Main duties include Proactively identify and work with a cohort of people to support their personalised care requirements.
• To provide coordination and navigation with the aid of digital tools for people and their carers across health and care services
• To work closely and in partnership with the Adult social care link workers
• Bring together a person’s identified care and support needs and what matters to them; explore the options to address these in a single personalised care and support plan
• Help people to manage their needs, answering their queries and supporting them to navigate their appointments.
• Ensure that people have high-quality health information to help them make choices about their care.
• Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing.

PLEASE SEE THE ATTACHED JOB DESCRIPTION FOR THE FULL LIST OF RESPONSIBILITIES.

The Ideal Candidate

Essential

• Good standard of general education GCSEs, NVQ, BTEC and Competent in Microsoft Office.
• Previous Primary Care Experience
• Experience of working as part of a team.
• High standard of communication and interpersonal skills requiring tact and sensitivity and recognising barriers to understanding with clients and professionals.
• Able to work independently and manage own workload
• Able to build strong professional relationships
• Ability to motivate people
• Ability to reflect on and share best practice with peers
• Able to travel locally as required – driving licence with business insurance
• Passionate about combatting disadvantage and inequality in healthcare
• Able to work as part of a team

PLEASE SEE THE ATTACHED JOB DESCRIPTION FOR THE FULL LIST OF RESPONSIBILITIES.

About The Company
We change lives by transforming health and care.
Established in 2006 we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website’s privacy policy.
Package Description
As a Care Co-Ordinator, you’ll be part of our valued Amesbury Community Team.

You will feel valued as a Care Co-Ordinator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• £30,607. 50 (pro rata to hours worked) with access to our group pension
• Free tea and coffee at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year

Main Responsibilities

• The Main duties include Proactively identify and work with a cohort of people to support their personalised care requirements.
• To provide coordination and navigation with the aid of digital tools for people and their carers across health and care services
• To work closely and in partnership with the Adult social care link workers
• Bring together a person’s identified care and support needs and what matters to them; explore the options to address these in a single personalised care and support plan
• Help people to manage their needs, answering their queries and supporting them to navigate their appointments.
• Ensure that people have high-quality health information to help them make choices about their care.
• Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing