Full job description

Care Co-ordinator Harrow | £27,212.02 – £29,862.13 per annum + London Allowance

Permanent | Full-time, 37.5 hours per week | Part-time hours considered

Make a difference through compassionate, coordinated care Are you an organised, compassionate and proactive healthcare professional looking for a rewarding role where you can make a real difference to patients and their families?

We are looking for an experienced Care Co-ordinator to join a specialist palliative care service supporting patients and families across the local community.

This is an important role within a 24-hour advice and support service, helping to ensure patients receive timely, compassionate and well-coordinated care. You will work closely with registered nurses and a wide range of healthcare and community professionals to coordinate referrals, support care pathways and help patients remain in their preferred place of care wherever possible.

You will also play an important role in supporting joined-up working and helping to prevent avoidable hospital admissions through effective communication and coordination between services.

About the role As a Care Co-ordinator, you will:

Coordinate referrals and support patient care pathways.
Triage and prioritise referrals alongside a registered nurse, considering urgency, complexity and risk.
Act as a key point of contact for patients, families, carers and healthcare professionals.
Respond to clinical enquiries by telephone and provide appropriate information and signposting.
Ensure patients receive a welcome call and relevant service information.
Monitor and manage referrals and email communications.
Support the smooth flow of information between healthcare services and professionals.
Liaise with GPs, community teams, ambulance services, hospices, clinical specialists, social care and voluntary sector organisations.
Recognise signs of deterioration, red flags and safeguarding concerns, escalating appropriately.
Promote coordinated, person-centred care for patients and their families.
Maintain accurate records and report accidents and incidents appropriately.
Work within your scope of practice while maintaining confidentiality and professional standards.
Contribute to the delivery of a high-quality palliative and end-of-life care service.

About you You will have experience of coordinating appointments, referrals or patient pathways, ideally within a healthcare or community setting. You will understand the principles of palliative care and the importance of providing holistic, person-centred support to patients and families.

We are looking for someone who has:

A good standard of literacy and numeracy, with GCSE English and Maths or equivalent.
A Level 3 qualification in Health & Social Care.
Experience working within multidisciplinary teams.
Experience handling confidential information.
An understanding of palliative care and primary healthcare services.
Knowledge of confidentiality and information governance.
Excellent communication and interpersonal skills.
A professional and friendly telephone manner.
The ability to work both independently and as part of a team.
The ability to remain calm and effective under pressure.
An accurate, methodical and organised approach to your work.
The ability to prioritise competing demands and adapt to changing situations.
Good problem-solving skills and IT skills.
An understanding of adult safeguarding.
A willingness to take direction, undertake delegated duties and escalate concerns appropriately.

What will make you successful? You will be a compassionate and culturally sensitive professional who is comfortable supporting people from a wide range of backgrounds and communities.

You will demonstrate:

Drive, enthusiasm and initiative.
Excellent communication and relationship-building skills.
The ability to work autonomously while contributing positively to a team.
The ability to prioritise effectively and maintain high standards while working under pressure.
A commitment to professional and personal development.
The ability to recognise when you need support and make appropriate use of supervision.
A strong commitment to confidentiality, dignity and respect.
A flexible and collaborative approach to your work.

Why apply? This is an opportunity to use your healthcare coordination and communication skills in a role where what you do directly supports patients, families and carers at an important time in their lives.

If you are organised, compassionate and confident working in a busy healthcare environment, and you want to be part of a service delivering high-quality palliative care, we would love to hear from you.

Apply now to take the next step in your career as a Care Co-ordinator.

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Responsibilities