Care Co-ordinator

at  RADCLIFFE MEDICAL PRACTICE

Purpose The medical administrator is the first contact point for patients with our practice. They ensure patients queries are appropriately understood, direct them to the most appropriate service or person and organise activities and appointments that enable their healthcare needs to be met Key Areas of Work 1. Provide high quality, polite, caring and informed response to patients queries in person, by telephone or electronically to enable them to be directed to our most appropriate service in a safe, appropriate and clinically prioritised manner. 2.
Administer all aspects of patient care including making appointments, responding to letters and documents from patients and other healthcare providers, supporting clinical referrals and the administration of prescriptions. 3. Create safe and welcoming patient environments including participating in practice opening and closing regimes, maintaining stocks and supplies in clinical rooms and patient education and information resources. 4.
Support efficient and timely administration of all aspects of the practice such as invoice and billing, maintaining data integrity and accuracy, scanning and document management and new patient registration requirements. 5. Working with a wide range of healthcare professionals in and outside of the direct practice team to support integrated and co-ordinated care by accurate data recording, use of various IT systems and working with shared protocols and practices. 6.
Use IT systems to their optimal effect to enable data held to be interpreted, analysed and used to support practice or broader NHS goals and targets; support clinical audit practices and enable target delivery of care programmes based on patient need. 7. Work as part of a team to ensure our services welcome and are responsive to patient feedback and find ways to continuously improve and streamline our ways of working as IT, communication and clinical practices develop. 8.
Provide regular, timely and relevant communication through various electronic media that keeps our patients informed about service developments, accessing healthcare, signposting services and materials to maintain their own health and well-being. Underlying Standards and Principles of Role Data and Patient confidentiality are sacrosanct we have clear and detailed policies about the confidentiality of our discussions with patients, the safe stewardship of their personal and clinical data, how that is recorded, accessed, stored and maintained. All our staff must comply with these standards. We are there for our patients at some of the most challenging or distressing times of their lives.
This can mean at times patients or their families can present angry, frustrated, upset, scared or frightened. Whilst we have a zero-tolerance approach to our staff being subjected to any form of verbal or physical abuse or intimidation, we also support our patients through these times with patience, carer and compassion. These areas serve to provide an understanding of the range of duties and tasks involved in the role. It is not an exhaustive list.
Radcliffe Medical Practice reserves the right to ask the job holder to undertake any task or work as appropriate to the role and skills of the post holder

Please refer the Job description for details