JOB DESCRIPTION

You’re driven to make a difference in the lives of others, and organization is what drives you. Whether you’re kickstarting your career, or you’ve already got a few years of experience under your belt, you want to join a passionate team in an organization that truly changes lives.
If this sounds like what you’re looking for, we may have the perfect opportunity for you.
We’re BioPed Footcare, and we love to improve the life of our clients. With over 45 years’ experience and 70+ clinics across Canada, we are the leaders in lower limb and footcare. As part of our network of independent clinics, you will own your neighbourhood and be supported by 200+ peers nationally, sharing in information and knowledge to not only better serve your clients, but to help you grow in your own career.
Our clinics take a multidisciplinary approach to footcare and combines Pedorthists, Chiropodists and Footcare Nurses within this world class company. BioPed believes in continuous education, delivering an exceptional patient experience and a collaborative and positive culture.
Our mission is to empower people to live their lives to the fullest by helping them alleviate their foot pain. To continue to help our clients do more in life, work, and play, we’re looking for a Care Coordinator for our clinic.

IN A TYPICAL DAY, YOU WILL:

· Respond to internal and external requests for information and maintain and update records
· Manage communication between physicians and clients
· Work with external partners/suppliers as needed
· Maintain our appointment booking system and triage client situations by gathering the necessary information to determine client needs
· Engage with clients for follow-ups and serve walk-in customers for non-prescription products
· Support our Soles4Souls clinic donations and shoe drives
· Complete other administrative duties (e.g., office supply management, placing orders, processing payment, answering phones and inquires, etc.)
To excel in this role, you’ll need to be high energy, eager to engage with our clients and someone with a bright and sunny disposition. You’ll also need to take initiative and ownership over your work. We don’t believe in micromanagement, so we’re looking for someone who can be proactive and identify what needs to be done without being told.
If you have a genuine passion for helping people, building strong relationships, and finding creative solutions to problems, you’ll fit right in with us.

ABOUT THE CARE COORDINATOR ROLE:

As our Care Coordinator, you’ll be a critical pillar supporting our smooth operation, and the first face people see representing our clinic. You’ll have the opportunity to make lasting impacts on our clients everyday as you engage with patients, manage patient flow and documentation, and support our clinical specialists treating clients.

RESPONSIBILITIES INCLUDE:

• Answer incoming calls, scheduling & confirming appointments
• Maintain current physician database
• Client correspondence, patient education & retail sales
• Insurance company / third party correspondence
• Providing quotes, invoicing clients, processing payments
• Manage and follow up on accounts receivable
• Balances weekly sales totals and deposits to bank (car required)
• Accounting, entering vendor invoices, petty cash, reporting
• Inventory management, ordering items, retail merchandising
• Event planning, preparing marketing collateral, tracking referrals
• Office cleaning and general appearance of the retail area daily
• Producing, filing and maintaining order of files
• Processing mail and courier deliveries
• Selling footwear, OTC Foot beds and foot care accessories (specific training for compression and bracing sales)
  Job Types: Full-time, Permanent
  Pay: $40,000.00-$45,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care

Job Types: Full-time, Permanent
Pay: $40,000.00-$45,000.00 per year

Benefits:

• Company car
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Work Location: In perso