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CARE - Communications Trainer (Cebu / MOA) | Onsite at Tasq Staffing Solutions, Inc.

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Strategy, Instructional Design, Process Development, Performance Analysis, Training Facilitation, Quality Assurance, Transaction Management, Cultural Competency, Language Training, Stakeholder Management

Industry

Staffing and Recruiting

Description

Work Setup: Onsite (Cebu / MOA Pasay) Function: Training Required Educational Attainment: With minimum of 2 years of College Education (No back subjects) Required Experience: At least 2 years of tenure in the BPO industry At least 1 year of experience as a Trainer, QA, or SME Responsibilities: Craft and execute annual business strategies for the CARE Team that align with the overarching goals of the unit. Lead the design, development, and rollout of a robust CARE Team framework and associated processes and tools that proactively meet the language, cultural, industry, and transaction management needs of Operations. Effectively convey the mission and activities of the CARE Team to both Clients and Operations/Support Groups. Champion the ongoing enhancement of the CARE Team’s Programs by leveraging both quantitative and qualitative analyses of set objectives, performance outcomes, and industry best practices. Facilitate orientation sessions for newly-promoted team members.

Responsibilities

The role involves designing and executing annual business strategies and frameworks for the CARE Team to meet operational and cultural needs. It also requires facilitating orientation sessions and enhancing programs through quantitative and qualitative analysis.