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CARE - Communications Trainer (MOA Pasay) | Onsite at Tasq Staffing Solutions, Inc.

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Quality Assurance, Subject Matter Expertise, Communication, Strategy Development, Process Design, Performance Analysis, Cultural Awareness, Industry Knowledge, Transaction Management, Client Relations, Program Enhancement, Analytical Skills, Team Leadership, Business Strategy, Operations Support

Industry

Staffing and Recruiting

Description

Work Setup: Onsite (MOA Pasay) Required Educational Attainment: Finished 2 years of College Education (No back subjects) Required Experience: At least 2 years of tenure in the BPO industry At least 1 year of experience as a Trainer, QA, or SME Responsibilities: Craft and execute annual business strategies for the CARE Team that align with the overarching goals of the unit. Lead the design, development, and rollout of a robust CARE Team framework and associated processes and tools that proactively meet the language, cultural, industry, and transaction management needs of Operations. Effectively convey the mission and activities of the CARE Team to both Clients and Operations/Support Groups. Champion the ongoing enhancement of the CARE Team’s Programs by leveraging both quantitative and qualitative analyses of set objectives, performance outcomes, and industry best practices.

Responsibilities

The Communications Trainer will craft and execute annual business strategies for the CARE Team, aligning with the unit's overarching goals. They will lead the design and rollout of a CARE Team framework that meets the operational needs and enhance the team's programs through analysis of performance outcomes.