We are a private provider committed to delivering high-quality, person-centred services in a compassionate and goal-driven environment. Our ethos is simple but powerful: goal-oriented, compassionate, and focused. We foster a friendly, inclusive workplace where every team member feels valued. We’re building a learning culture that encourages growth, collaboration, and continuous improvement. If you’re looking to contribute to meaningful work in a supportive setting, we’d love to hear from you.

REQUIREMENTS

Essential
· Experience in care compliance, training, or quality assurance within health or social care.
· Strong understanding of CQC standards, safeguarding, and safe care practices.
· Ability to deliver training and coach staff in both classroom and practice settings.
· Strong organisational and time-management skills, with the ability to work in a fast-paced environment.
· Excellent communication skills and confidence liaising with staff, managers, and external agencies.
· Competent with Microsoft Office (Excel, Word, Outlook) and digital compliance systems.
Desirable
· A recognised training qualification relevant to social care, such as: Level 3 Award in Education and Training (AET), or equivalent Train the Trainer award. Accredited Train the Trainer in mandatory care subjects (e.g., Moving & Handling, Medication, Safeguarding, First Aid).
· Care Certificate Assessor qualification or experience.
Experience leading safeguarding processes or acting as a safeguarding lead/deputy.
· Clinical knowledge or training delivery experience in specialist areas (PEG, epilepsy, end-of-life care).
What We Offer
· Pension Scheme – Contributory workplace pension for long-term financial wellbeing.
· Employee Wellbeing Support – Access to wellbeing resources and a supportive environment.
· Team Events – Opportunities to connect, collaborate, and celebrate with colleagues.
· Disability Confident Employer – We are proud to be a Disability Confident employer, committed to equal opportunities.
· National Living Wage Employer – We are committed to fair pay for all colleagues, in line with the Real Living Wage.
· Learning & Development – Funded apprenticeships, training, and career development opportunities.
· Inclusive Culture – Join a team that values compassion, collaboration, and continuous improvement.
Job Types: Full-time, Contract, Permanent
Pay: £26,500.00-£29,000.00 per year

Benefits:

• Bereavement leave
• Paid volunteer time
• Sick pay

Experience:

• Administrative: 2 years (preferred)
• Staff training: 2 years (preferred)

Work Location: In perso

ROLE PURPOSE

As a Care Compliance and Operations Support Officer, you will play a key role in ensuring our care services are safe, compliant, and delivered to the highest standards. This role combines hands-on service support with leadership in compliance, training, and safeguarding. You will oversee staff training, lead compliance checks, and support service managers and supervisors to strengthen practice across care settings.
You’ll be central to keeping our services inspection-ready, embedding a culture of learning, and driving improvements that directly benefit the people we support. This is a role for someone who thrives in a fast-paced, dynamic environment, balancing compliance oversight with on-the-ground coaching and operational support.