THE ROLE

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.
From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients – every role at IC24 is made to be brave.
Are you ready to lead change and make a real impact in primary and community care? Join IC24 as our new Care Coordination Manager and drive service excellence across our innovative health services.
As Care Coordination Manager, you’ll be the key operational leader ensuring our Primary & Community Care services run efficiently, safely, and seamlessly. From rota planning and staff management to overseeing pharmacy operations and fleet logistics, you’ll be instrumental in maintaining high-quality, patient-centered care.
This is a high-impact role where you’ll collaborate across clinical, non-clinical, and operational teams—solving real-time service issues, analysing performance data, and leading quality improvements that benefit patients and staff alike.

WHAT YOU’LL BE DOING:

• Lead service planning, coordination, and daily operations for IC24’s P&CC division
• Manage and develop the Rota, Administration, and Pharmacy teams
• Monitor performance data to identify trends and proactively improve service delivery
• Act as the main escalation point for operational challenges and planning queries
• Oversee vehicle logistics, medication distribution, and compliance processes
• Prepare reports and updates for internal stakeholders and commissioners
• Contribute to incident investigations, learning, and service improvement plans