Care Coordination Supervisor at Passionately Pets

Alexandria, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

50000.0

Posted On

22 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Employee Relations, Hiring Coordination, Training And Development, Performance Reviews, Policy Enforcement, Client Communication, Scheduling, Client Profile Management, Staff Scheduling, Field Coverage, Key Control, Social Media Content Capture, Customer Service, Risk Management

Industry

Pet Services

Description

Passionately Pets, a growing In-Home Pet Sitting and Dog Walking company, is seeking a Care Coordination Supervisor who has experience working in the pet care services industry who will be responsible for directing the day-to-day operations in partnership with the rest of the Care Concierge Team. If you work well independently, have strong leadership and communication skills and want a career, not just a job, in the pet care industry, then this may be the right position for you! Employee Benefits For This Position Include: * Pet CPR & First Aid Training * Eligible For Health Insurance Reimbursement & Paid Time Off (after introductory period) * Eligible For 401K With Company Match (after introductory period) * Discounted Pet Care Services Salary is $45,000-$50,000 annually, based on experience. Responsibilities Include, but are not limited to: 1. Assist in managing employee relations while maintaining accountability, quality and safety within the pet sitting, dog walking and office departments. 2. Help coordinate hiring needs for pet sitting, dog walking and office departments. 3. Help to train and develop Team members, including constructive feedback as well as Performance Reviews. 4. Enforce all policies, standards and procedures to provide an outstanding client experience. 5. Facilitate all potential client communications and scheduling of consultations. Perform some consultations. 6. Maintain & ensure Client Profile and Schedule integrity (documents, communication, Notes, etc). 7. Help to create and manage staff schedules to ensure all assignments are covered. 8. Cover midday Dog Walking and Vacation Pet Sitting assignments in the field whenever necessary. 9. Follow the responsibilities detailed in the Job Descriptions for Midday Dog Walker & Vacation Pet Sitter when performing those duties and enforce all rules, protocols and instructions. 10. Assist in managing the key control protocol. 11. Capture content from visits, events and staff for social media use. 12. Provide the highest level of customer service to our clients, including managing any customer complaints in a professional and timely manner. 13. Support the development of policies, forms and tools to increase company efficiency and risk management. 14. Act as an ambassador for our brand at networking events, community pet events and all other opportunities as presented. 15. Keep Care Concierge Team and Owner informed at all times. We Are Looking For Someone Who: * is able to accommodate a very flexible and ever changing schedule. * is available to be on call days, nights, weekends and holidays * lives in Northern Virginia in our service area, preferably within 5 miles of 22301 (Del Ray) * is an intelligent, self-starter who can work independently * is reliable and punctual * has strong communication and interpersonal skills * has strong customer service background * thrives at maintaining organization in a busy environment * has an insured vehicle in good working order * possess the ability to multitask and strong organizational skills * has space and the computer equipment required for a home office * upholds a respectable appearance * possess proven management experience, preferably in the pet care services industry * feels comfortable with pets of all types, sizes, breeds and personalities * has knowledge or an interest in gaining knowledge in pet training, behavior, care and nutrition * willing to complete and pass a thorough criminal background check Commitment: 40 working hours per week. This position requires working On Call Manager shifts that cover all hours care providers are in the field, 6am-10pm daily. including days, nights, weekends and holidays. Commitment of a minimum of 2 years is required, although longer is preferred. LBGTQ+ and POC encouraged to apply.

Responsibilities

This role involves directing day-to-day operations in partnership with the Care Concierge Team, focusing on managing employee relations, coordinating hiring, and training team members across pet sitting, dog walking, and office departments. Responsibilities also include enforcing policies, managing client communications and scheduling, and occasionally covering field assignments when necessary.