Care Coordinator 3 - Juniper program at Inova Health System

Fairfax, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

29.55

Posted On

13 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Coordination, Call Center Operations, Patient Intake, Electronic Health Records, Medical Knowledge, Customer Service, Data Entry, Communication Skills, Patient Routing, Hospital Policies

Industry

Hospitals and Health Care

Description

The Inova Juniper program is looking for a dedicated Care Coordinator 3 to join the team. This role will be full-time, day shift, from Monday–Friday, typical hours 8:00 a.m. – 5:00 p.m. The Patient Care Coordinator III provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment, must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures. The Inova Juniper Program is looking for a dedicated Patient Access Associate 1 to join the team. This role will be full-time day shift: Monday- Friday, 8 a.m. to 5:00 p.m. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: * Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. * Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. * Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. * Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. * Work/Life Balance: offering paid time off and paid parental leave. Job Responsibilities * Responsible for answering and mitigating calls and providing intake services on Specialty Lines. * Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities. * Coordinates with physicians, nurses, and other staff to affect smooth admission processes. * Reads, reviews, and interprets multiple documents requesting services. * Interact with client facility staff over the telephone to intake calls. * Maintains multiple databases pertinent to their service line. * Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required * Accurately searches and inputs patient information into client Electronic Health Records (EHR). * Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats. * Notifies management of problems, concerns, and compliments received in real time. * Generates performance reports using computer software. * May perform additional duties as assigned Minimum Qualifications * High School diploma or equivalent * 2 years of experience with call center, customer service or related profession Preferred Qualifications * 2+ years experience in a call center, preferably a healthcare call center We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Responsibilities

The Care Coordinator manages patient intake and routing for specialty services while coordinating with clinical staff for smooth admissions. They are responsible for maintaining databases, documenting activities in EHR systems, and generating performance reports.